Introducing the latest myCWT product and service enhancements
Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.
Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.
Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.
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2040: Baseline, Boom or Bust
As we enter an era of rapid transformation and unprecedented challenges, it is essential for travel managers, meeting & event planners, and corporate decision-makers to look ahead and frame our current strategic thinking with a clear vision of the future. Business travel and meetings and events (M&E) are poised for significant change over the next decade and a half, driven by a complex interplay of sustainability goals, technological advancements, evolving work models, and geopolitical dynamics.
In this paper to mark the 10th anniversary of our Global Business Travel Forecast, we explore, for the first time, a long-term vision of the future and potential trajectories through three distinct scenarios, each offering insights into how these forces should affect policy-making, budgeting and priorities. By examining these scenarios, we can better understand the diverse possibilities that lie ahead and the strategic imperatives required to thrive in each potential future.
Based on trajectory data analysis and interviews with industry leaders, behaviorists and climate tech founders, this forward-looking approach enables us to anticipate changes, strengthen our strategies, and make informed decisions that align long-term objectives. It is through this lens of foresight and adaptability that we can build resilience, seize opportunities, and navigate the complexities of the future.
We invite you to reflect on the insights presented, and consider how your organization can prepare for the opportunities and challenges that lie ahead. Together we can ensure that travel and meetings remain catalysts for growth, scalability and sustainable practices.
- Scenario development is both an art and a science
- Megatrends Shaping the Future of Business Travel, Meetings and Events
- Sustainability goals the new crux of corporate policy
- Technology Revolutionizes Travel Management
- Modern work models spark new travel patterns
- Changing demographics open doors to new opportunities
- Three Scenarios: Base case, boom and bust
- Future-proofing strategies

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CWT GBTA Global business travel forecast 2025
When it comes to pricing, global business travel has finally reached an enduring, higher baseline. Prices will continue to rise in 2025, but only moderately, so expect a period of normalized growth.
However, this pricing environment, one of marginal gains and price regularity, is fragile. Global leisure travel has now realized a lot of its pent-up demand, while corporate travel has been resurgent, with 2024 edging at preCovid levels.
There are many factors at play, whether its volatile oil prices, labor costs and constraints, inflationary pressures, and geopolitical factors. As this elevated baseline edges upwards, albeit marginally, travel budgets will come under increased scrutiny, especially as travel patterns and attitudes change.
It’s why business travel can’t be viewed in a silo, and the true value to an organization must be fully realized. This forecast can help with those calculations.

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Capitalize on emerging technologies in corporate travel
Technological advancements are accelerating at an unprecedented pace. How will emerging innovations like Generative AI, blockchain, and self-sovereign identity (SSI) transform corporate travel?
BTN and CWT probed global CEOs, travel managers, industry consultants and tech experts on the promises, questions, and expectations these innovations raise and how they are set to reshape traveler experience, cost control and service delivery in corporate travel and events.
Download and discover
- The technologies that will have the greatest impact on corporate travel in the next 2-5 years
- How these emerging technologies are poised to control costs, enhance service and security, and boost efficiency
- The critical challenges, opportunities, risks and roadblocks each innovation raises
- What travel managers, buyers and experts anticipate from these innovations

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How a unified culture won CWT partner Orient Travel four awards in the Middle East
Household names in the airline, hotel, travel management and tourism space gathered for a glittering ceremony in Dubai in October for the World Travel Awards, an event dubbed ‘the industry Oscars.’
CWT partner Orient Travel took home four awards: Dubai’s Leading Corporate Travel Company, The Middle East’s Leading Corporate Travel Company, Fujairah’s Leading Travel Agency, and Orient Travel Group CEO Asim Arshad was awarded the Middle East’s Leading Travel Personality.
No other global travel management company offers its core products universally across its entire global partners network as CWT does enabling a distinct advantage for consistent customer experience, governance, innovation and real-time global data access. Richard Saunders, Vice President of CWT’s Global Partners Network believes another factor is central to Orient Travel’s triple win. Its staff-centred culture plays a starring role in the company’s standing in the Middle East, beneficial to staff and clients alike. According to research by Deloitte, 94% of executives and 88% of employees believe a distinct corporate culture is important to business success.
Here are three ways to build an award-winning culture:
People first
The staff at Orient Travel are well-versed in handling emergencies such as evacuations from conflict zones. A recent evacuation of employees of a major finance firm to the UAE saw them manage complex visa requirements, charter flights and onward bookings at short notice, “They worked for 6 days to support our team to pull off a miracle,” said the client, “There was always a solution, and if they didn’t find it in one place, they found it in another.”
Where there’s a motivated team there’s usually a great leader. Asim Arshad was awarded The Middle East’s Leading Travel Personality after heading up The Orient Travel Group for 35 years. The group operates in the UAE, Kuwait, Bahrain, Qatar, and Oman and has been a CWT partner for ten years.
“Working with in-country partners allows CWT to grow its footprint in partnership with local experts,” says Saunders, “it is critical that our partner’s values align with those of CWT, and it was very noticeable when we moved to working with Asim’s organization, that Orient Travel was different to other travel management companies in the Middle East. Asim is a super travel personality in the gulf and from our very first meetings back in 2013, it was clear that Asim has nurtured an environment where staff are motivated, empowered and dedicated to delighting the customer. The commitment to overall staff welfare which also extends to the families of the team, is unique in the region and very important when the vast majority are expats”.
Asim takes an equally involved approach to client relationships, “He’s hands-on, spends time with our customers, and is uniquely happy to talk to customers directly,” adds Saunders.
Prioritise employee wellbeing
“Orient Travel has a welfare fund should anything happen to one of their staff which also extends to family members. With most employees originating from outside the Middle East, the fund enables emergency support to either repatriate the staff member to their home country to be with their family in an emergency or provide support for them. There are also parties and staff picnics which the team appreciate. It was quite unusual for an agency in the Middle East to work this way when we partnered ten years ago. I admired Orient Travel’s clear and defined positive company culture from the start,” says Saunders.
Employees naturally feel happier when they are valued, and employee wellbeing is increasingly important for companies when looking for a travel management solutions provider.
According to a recent Gallup poll a burned-out employee cost $3,400 out of every $10,000 in salary through disengaged and less productive work and disengaged teams endure a turnover rate up to 43% higher than engaged teams.
To properly quantify traveller wellbeing and build traveller friendly programmes start by analyzing the right mix of data.
There is a significant contribution, or a detriment to business, when we think about the burnout that could arise from a less than optimal traveller programme as it relates to wellbeing.
As Einstein said, “not everything can be counted counts, and not everything that counts can be counted.”
Find the winning combination with tangible staff initiatives combined with a program that priorities employee wellbeing on the road.”
Build a purpose-driven culture
From organising charter flights for evacuees of conflict zones to advising on carbon reduction, a purpose-driven partner performs well.
One of the most important components of building a strong culture is to help everyone on your team understand how their work impacts the world, how your team is critical to the success of the organization, and how their individual work is important to the people they serve. A people and purpose-focused approach coupled with prioritizing wellbeing leads to an award-winning business.
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Lapland – How to take your corporate Christmas event to a stratospheric level
The end of the year marks the start of a new one and a time that many companies choose to gather their teams and celebrate the successes of the last twelve months, and plan for the next ones. Most choose a bingo party, or a cocktail making session. However, for those who want to go an extra mile, why not go an extra couple of thousands of miles.
Nestled in the northernmost reaches of Europe, Lapland is a magical destination that transcends the ordinary. Known for its breathtaking landscapes, vibrant culture, and, of course, being the official hometown of Santa Claus. Lapland is emerging as an exceptional choice for meetings and events in particular in December. And it’s easy to see why…
Getting to Lapland is an adventure in itself, and the journey is part of the experience. Served by three airports, several major airlines operate direct flights, especially during winter months.
For an added experience, take the Santa Claus Express from Helsinki taking up to 12 hours and offering a scenic journey through Finnish landscapes; or an overnight train, again from Helsinki, allowing you to wake up in the Arctic Circle feeling refreshed and ready for the adventure ahead.
Whether you choose the magical route of Santa Claus Express, or a direct flight to Lapland’s airports, the journey to Lapland is an integral part of the enchanting experience that awaits you in this winter wonderland.
Once-in-a-lifetime experiences that’ll never be forgotten
Whether you want to share great results or launch a new product, the landscape promotes a feel good vibe, warmth and positive energy despite the cold. Lapland, with its unique blend of natural wonders and cultural richness, offers a plethora of activities that cater to a diverse range of visitors. Whether your attendees are nature enthusiasts, adventure seekers, or just looking to be immersed in local culture, Lapland has something for everyone.

- Husky Safari: Strengthen team bonds with an exhilarating husky safari through Lapland’s snowy wilderness. Teams can work together to navigate the sleds, fostering communication and collaboration.
- Northern Lights Expedition: Lapland is one of the best places on Earth to witness the mesmerizing Northern Lights. Arrange a night-time expedition for your team to witness the aurora borealis dancing across the night sky, creating a magical and awe-inspiring spectacle.
- Reindeer Sleigh Rides: For a more serene and traditional Arctic experience, embark on a reindeer sleigh ride. Enjoy the tranquility and forest bathe in the snowy forests as you glide through the winter wonderland, led by these gentle and iconic Arctic animals.
- Snowmobile Safaris: Adventure seekers can explore the vast snowy expanses of Lapland on a snowmobile safari. Traverse frozen lakes and dense forests while taking in the breathtaking scenery.
- Ice Fishing: Experience the traditional Finnish pastime of ice fishing. Drill a hole in the frozen lake, drop your line, and enjoy the peaceful surroundings while waiting for a catch. It’s a relaxing and authentic way to connect with Lapland’s nature.
- Arctic Sauna Experience: Immerse yourself in the Finnish sauna culture by indulging in an Arctic sauna experience. Take a dip in an ice hole for a refreshing and invigorating contrast, followed by a cozy session in the sauna for the ultimate wellbeing activity.
- Cultural Workshops: Engage in hands-on experiences to learn about the indigenous Sámi culture. Participate in workshops on traditional Sámi handicrafts, storytelling, and yoik singing, gaining insights into the rich heritage of Lapland.
- Snowshoeing: Explore the winter landscapes on snowshoes, allowing you to venture off the beaten path and into the serene wilderness. It’s a peaceful and accessible way to enjoy the beauty of Lapland’s snow-covered terrain.
- Arctic Culinary Experiences: After all those outdoor activities, why not indulge in Lapland’s unique culinary offerings. Try local dishes such as smoked salmon cloudberries, and – dare we suggest – reindeer stew. Many restaurants and lodges offer Arctic-inspired menus, providing a delicious taste of the region.

Event spaces with a difference
- Arctic Light Hotel: Situated in the heart of Rovaniemi, the capital of Lapland, this boutique hotel offers a blend of luxury and Arctic charm. The hotel’s meeting facilities are equipped with state-of-the-art technology, providing an ideal setting for business events.
- Santa’s Resort & Spa: For a truly magical experience, consider hosting your event in Luosto, where Santa’s Resort & Spa offers unique meeting spaces with a festive touch. The Arctic Circle Meeting Room provides a cozy and inspiring atmosphere for discussions and brainstorming sessions.
- The Icehotel is the world’s first hotel made of ice and snow. Founded in 1989, it is reborn in a new guise every winter, in the Swedish village of Jukkasjärvi – 200 km north of the Arctic Circle. It’s the Torne River that provides Icehotel with its ice in winter – and in the summer when the hotel melts, the water returns to its source. The Torne River, the arts, and creating a setting for life-enriching moments are at the heart of it all.
- Santa Claus Village: A must-visit for any Lapland event, Santa Claus Village offers an enchanting backdrop for team-building activities. Arrange a special meeting with Santa himself or utilize the Arctic Circle Meeting Point for a one-of-a-kind corporate gathering.
- Levi Ice Gallery: Take your event to the next level by hosting it in an ice gallery in Levi. The stunning ice sculptures create a captivating ambiance, making it an unforgettable setting for receptions and dinners.
While we’ve focused on Lapland as a winter destination to take advantage of the season, it is also amazing during summer. In fact, Lapland experiences the phenomenon of the ‘Midnight Sun’, where the sun doesn’t set for several weeks, providing a unique and energizing backdrop for events.
Whatever season you decide to go, booking early is highly recommended to ensure availability and the best rates we can negotiate for you.

Image credits: Adobe Stock
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Buenos Aires – Explore the iconic pearl of South America
Buenos Aires is a city that offers a unique blend of culture, gastronomy, and vibrant energy. Argentina’s capital city, known for its architecture, cultural life and passionate locals, provides an enchanting backdrop for a wide array of gatherings. Let’s explore the highlights of event planning in Buenos Aires, from its dynamic cultural scene and gastronomy to stunning venues and engaging activities.
A city that breathes culture, Buenos Aires isn’t just the birthplace of the tango, but boasts a lively arts scene, historic architecture, and many museums as just a few key highlights
Buenos Aires is for you, especially if you’re looking for a European vibe with the famous Latino flair.
What makes Buenos Aires perfect for M&E?
Not only does the city boast a large number of attractions, its appealing infrastructure and advanced venues and hotels allow meetings, events and conventions to be readily hosted. To meet the demand of venue space, there is a vast number of hotels that range from cost-friendly right through to 5-star luxury hotels.
Buenos Aires is well-connected and easy to reach, with three airports, two coach stations, and a port and cruise terminal.
- Ministro Pistarini International Airport, Ezeiza (EZE)
The biggest airport in Argentina is located in Ezeiza, 32km (20 miles) from the center of Buenos Aires city. Most long-haul international flights arrive and depart from here, along with some domestic and regional flights. The journey from the airport to the center of the city takes about 50 minutes. - Jorge Newbery Airport, known as Aeroparque (AEP)
Located in the city itself, in the Palermo neighborhood, this airport is within 25 minutes of the main hotels in Buenos Aires. It serves mainly domestic flights and flights to neighboring countries. - El Palomar (EPA)
Located 18km (11 miles) from the city, El Palomar Airport began serving a range of low-cost domestic flights to destinations throughout Argentina in 2018.
With logistics covered, let’s plan entertainment. Local performers can infuse your events with the spirit of Argentina. A tango show, for instance, can transport attendees into the heart of the city’s cultural heritage. Additionally, Buenos Aires offers world-class theaters like the Teatro Colon, the perfect venue for unforgettable performances.
The city offers a variety of modern and well-equipped venues suitable for conferences, conventions, and events of all sizes. Here are just a few of our favorite convention centers, hotels, and unique event spaces that cater to different preferences and requirements:
- La Rural Convention Center:
One of the largest convention centers in Buenos Aires boasting over 45,000sq meters (about half the area of Chicago’s Millennium Park) of covered convention space, and 10,000 sq meters (about the area of a Manhattan city block) outside. It offers versatile event spaces suitable for conferences, exhibitions, and trade shows, and is host to the traditional farm and animal show. - Alvear Palace Hotel:
A luxurious hotel in the upscale Recoleta neighborhood, with elegant event spaces, suitable for high-profile meetings, conferences, and upscale events. - Hilton Buenos Aires:
Its convention center is the largest in Latin America with space for up to 4,500 guests. The venue, which comes with built-in tech, can be adapted to suit your event type. Or choose one of the 22 smaller rooms for business meetings or more intimate occasions. - El Querandí Tango Hall:
Provide an authentic Argentine experience by hosting your event in a traditional tango venue offering a unique atmosphere. - Malba – Fundación Costantini:
An art museum with modern event spaces, ideal for meetings, presentations, and cocktail receptions.
Good food, the way to a delegate’s heart!
No discussion of Buenos Aires is complete without diving into its gastronomic treasures. The city is a haven for food enthusiasts, offering a mouthwatering array of culinary experiences. From traditional parrillas (steakhouses) serving succulent Argentine beef to cozy cafés offering medialunas (croissants) and rich coffee, Buenos Aires caters to every palate. When planning events, consider incorporating local flavors through catering services that showcase Argentina’s diverse and delectable cuisine. Wine tastings featuring the country’s renowned Malbec are also a surefire way to elevate the gastronomic experience

Football the Argentinian way
Why not include a football match or a visit to one of Buenos Aires’ iconic stadiums? Going to a football stadium in Buenos Aires is an experience like no other. The city is home to some of the most passionate football clubs in the world, such as Boca Juniors and River Plate, and attending a match is more than just watching a game – it’s a cultural phenomenon.
The atmosphere is electrifying. The passionate fans, known as “hinchas,” are the heartbeat of the stadium. They sing, chant, and cheer throughout the entire match, creating an intense and vibrant ambiance.
The stadiums themselves are iconic. La Bombonera, the home stadium of Boca Juniors, is famous for its unique shape and the passionate fans packed into its stands. The steep stands create a wall of sound that reverberates throughout the stadium, adding to the intensity of the experience. It is set in the La Boca neighborhood, known for its colorful houses and the famous street Caminito. The Monumental, River Plate’s home ground, is the largest stadium in Argentina and has hosted historic matches including world cup finals.
It is time to team-build, Argentinian style
Buenos Aires offers many activities to engage attendees and make their experience unforgettable. Organize a city tour to explore iconic neighborhoods like La Boca and San Telmo, known for their vibrant street art and antique markets. Attendees can also take part in interactive cultural workshops, such as learning the art of making empanadas, and what visit to the home of the tango would be complete without taking a tango dance class?! These activities not only entertain but also immerse participants in the city’s lively spirit
The city’s passionate atmosphere, combined with its rich history and diverse offerings, makes it an ideal destination for a wide range of gatherings. From savoring exquisite cuisine to dancing the night away to the rhythm of the tango, Buenos Aires provides a backdrop that ensures your event is nothing short of extraordinary.
Buenos Aires’ must visits!
Tour the ‘Eye of the Tigre’: 45 minutes from the hustle and bustle of downtown Buenos Aires, is the naturally tropical, forested islands with glistening waterways.
San Telmo, Recoleta, Palermo and La Boca are some of the neighborhoods that will give you a true taste of why the capital was once labeled the Paris of South America.
It takes two to Tango: The spirit of this classic dance oozes across the city. Slip on your dancing shoes and give it a go. When in Argentina, do as the Argentinians do!
Visit the Malba Colección Costantini art museum: Home to the famous works of Frida Kahlo, Diego Rivera and Tarsila do Amaral.
For something more typically Latin, the Malba museum showcases impressive permanent collection and a continuous stream of new and exciting temporary exhibitions.
For a more cultural experience, visit the Calle Corrientes, known as the street that never sleeps or spend the night at one of the best opera houses in the world, Teatro Colón.
Image credits: Adobe Stock
- Ministro Pistarini International Airport, Ezeiza (EZE)
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Amadeus and CWT partner to bring Cytric Easy to corporate travel programs
CWT is among the first global business travel management companies to offer this innovative solution, embedded in Microsoft 365
Amadeus and CWT are partnering to bring Cytric Easy to corporate clients around the world. The global business travel management company will be among the first to debut the solution, working in close collaboration with the innovative travel technology provider to expand its reach.
Seamlessly embedded in Microsoft 365, Cytric Easy makes the experience of planning and booking business travel more fluid. The ability to book flights or rail trips and share them with colleagues without leaving everyday collaborative applications, such as Microsoft Teams, helps reduce disruption in the workday and increase productivity. With functionalities like “share my transfer” travelers can not only save on costs but also minimize their impact on the environment.
Through Cytric Easy, travel managers can choose to display content – including NDC – from content aggregators or direct suppliers to ensure travelers find the right option respecting their travel policy, every time. CWT was an early adopter of NDC-ready solutions and continues to be an industry leader in this space.
Dale Eastlund, Vice President, Supply Chain Partners at CWT, said: “We are focused on creating a simple, efficient, and personalized business travel experience. Offering our customers greater choice through our myCWT platform remains central to our value proposition, and so we are pleased to partner with Amadeus in bringing Cytric Easy to a global audience.”
Paul de Villiers, SVP Global Business Travel Accounts at Amadeus said: “We are delighted to partner with CWT to bring Cytric Easy to a growing audience. The pioneering solution lets corporate travel managers keep control of spend, while meeting the needs of business travelers. Cytric Easy offers access to unrivalled inventory on an easy-to-use online platform, while using a robust policy engine to drive compliance and ensure the best booking decisions. Users can book the best rates in seconds, deliver a seamless online experience, and create a booking process that drives compliance.”
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.
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Emerging air travel trends to boost your program
Business travel is subject to a myriad of influences including sustainability directives, technological advances, and hiring – all converging to redefine buying strategies and traveler expectations. All considered, cost saving remains a top priority.
An October 2023 poll of over 860 global business travel buyers, suppliers, and other industry stakeholders from 46 countries shared their insights with the Global Business Travel Association (GBTA). The findings point to a ‘stronger’ 2024 with nearly three-quarters of buyers expecting their travel budgets to increase or hold steady next year, and most said they don’t expect economic concerns to limit business travel at their company. Despite a positive outlook the top barrier identified was corporate budgets struggling to keep up with price increases (69%).
The CWT GBTA Global Business Travel Forecast 2024 predicts airfares will rise globally by 8.4% in 2023. It’s understandable therefore that for many the allure of the cheapest flight, or not travelling at all, trumps other considerations. Cost saving is one reason why some no longer compare volumes today to 2019. One airline that’s surpassed its pre-pandemic volumes, however, is Qatar Airways.
Mr. Matt Raos, SVP Global Sales at Qatar Airways believes that focusing on the bottom line alone has the potential to impede a holistic approach to successful and sustainable travel management as we enter 2024.
The second largest member of oneworld Alliance, a group of 12 major airlines, Qatar Airways recently expanded its online network from 125 to 163 destinations and doubled its fleet from 125 to 259 aircraft.
To help travel managers plan for the future we asked Mr. Raos to identify a few of the top trends in air travel today.
Cross-cultural alliances
Whether it’s a decline in one-day trips or a rise in incentive events to boost morale among hybrid and remote teams, travel patterns are shifting. Relationship building remains a key reason people travel for business, especially across cultures.
A 2020 Oxford Economics study designed to measure the return on investment of global business travel found that companies reap $12.50 in incremental revenue for every $1 invested in business travel revealing a clear link between international business travel and growth. Multinational clients see the benefits.
“We’re very much in the business of long-haul, international, and cross-cultural travel,” says Mr. Raos, “It might be between Southeast Asia or Australia and Europe, between China and Africa, or China and Latin America, or between the Indian subcontinent and North America. These travellers are nearly always going cross-culturally, and nearly always client-facing. As anyone who’s tried to do a Zoom call across cultures, it’s hard enough building relationships on this kind of call when you’re within the same language. But once you start doing that across cultural dimensions, the value of face-to-face increases.”
The fastest route to new business
Air connectivity is key to boosting a country’s economic growth potential by attracting business investment and human capital. Qatar Airways has rapidly expanded its route network in recent years which is proving a boon to business travel.
Qatar Airways flies to more cities and more frequently in the Americas compared to pre-pandemic times, and offers more connectivity through its strategic airline partnerships. There’s also an increased emphasis on adding new routes in Africa. For example, previously flying only to Lagos, Qatar Airways has added four cities in Nigeria. There are also new routes and increased frequencies in the Middle East, including to key metro cities like Riyadh, Yanbu, Tabuk, Neom, Dammam and Jeddah.
Easy access to new markets is important to global organizations, “What we’ve achieved, particularly in the last few years with the combination of the network and commercial offerings, and the approach to the market, particularly with an emphasis on being a reliable business partner fits quite nicely into growth compared to pre-pandemic,” says Mr. Raos.
There’s also a sustainability and carbon reduction benefit to new routes as connecting new destinations helps cut emissions on longer routes.
Attracting top talent
“What’s more of a feature now is the travel experience that companies are prepared to invest in with their employees, “says Mr. Raos, “There have been financial downturns where business travel has been heavily driven by cost considerations. In the current economy, we’ve noticed that some companies are looking at how their travel policy looks after their employees. Travel is being approached through an ‘employee benefits’ lens. We’re seeing this in some industries more than others such as the technology industry. Where historically nearly everyone had an ‘all economy class’ policy, some tech companies are looking at what benefits they can provide their employees in terms of work and life experience.
Managing corporate travel comes with its fair share of costs and considerations from basic airfare to wellbeing and sustainability. While business travel is a cost it’s also an investment for companies as they grow their business with a complex set of decisions attached. “There’s no one size fits all for everyone, says Raos, “Each company needs to work through its own considerations. But ultimately it pays to focus on business trips that provide return on investment, create experiences that attract talent and enable employees to be productive and there’s value in having a reliable, credible business partner, by your side, as you map out those decisions.”
Image credits: Adobe Stock
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Business Travel Journalism Awards 2023: Winners revealed
CWT, the global business travel and meetings solutions provider, has announced the winners of the 2023 Business Travel Journalism Awards (BTJAs), which marked its 20th edition this year, honoring exceptional journalists and editors from national, consumer, broadcast, and trade media worldwide. Out of hundreds of entries submitted globally, an independent judging panel selected 12 winners for their exemplary and innovative business travel and events journalism over the past year.
The awards were presented at an exclusive ceremony at The Tower of London attended by journalists and industry professionals.
The Business Travel Magazine scooped this year’s Editorial Team of the Year award, with judges praising its unique features, excellent design and superbly written copy; editor Bev Fearis picked up Features Journalist of the Year Technology for her article exploring whether online booking tools will ever match consumer expectations.
BTN Europe took home two awards with editor Andy Hoskins winning Editor of the Year and Amon Cohen winning Features Journalist of the Year Sustainability for his piece exploring how existing and impending EU regulations will shape the future of travel. Business Traveller was also a double award winner with editor Tamsin Cocks scooping Features Journalist of the Year Air for her article on next-gen developments in airline cabin climates and the impact on health and wellbeing and Hannah Brandler winning Meetings and Events Journalist of the Year for her first-hand adventure piece on the growth of sustainable MICE in Iceland.
Francesca Street from CNN Travel was the winner of News Journalist of the Year category with judges praising her ‘informative and insightful’ stories including ‘flight attendants’ secrets for surviving summer travel. The Times Travel journalist Mike MacEacheran won Features Journalist of the Year Ground Transportation for his piece on luxury rail travel in Switzerland. Cheryl Teo, M&C Asia, scooped Features Journalist of the Year Destination for her in-depth spotlight on Seoul’s MICE offering.
Digital Journalist of the Year went to Juan Daniel Núñez Sánchez from Smart Travel News; and M&IT editor Paul Harvey took home Blogger/Columnist of the Year for his blog on going vegan at a trade show. There was also an award for Point Hacks editor Chris Chamberlin who won Features Journalist of the Year Accommodation for his article about Accor’s global hotel loyalty program.
“The 2023 Business Travel Journalism Awards shine a light on the exemplary standards of journalism upheld within the travel and meetings sphere,” says Victoria Berwick, VP Global Marketing, CWT. “The entrants, short-listers and ultimate category winners this year have again proven the importance of the questions they ask our industry, to ensure it continues to progress and strive for excellence.”
Curated and administered by CWT, the BTJAs recognize distinguished business travel and meetings and events journalism. Open to journalists worldwide, the BTJAs saw a significant influx of entries this year, submitted from across four continents, with the winners selected by an expert judging panel of business travel and meetings managers, industry experts, and respected editors.
This year’s BTJA winners:
- Features Journalist of the Year Air: Tamsin Cocks, Business Traveller
- Features Journalist of the Year Accommodation: Chris Chamberlin, Point Hacks
- Features Journalist of the Year Destination: Cheryl Teo, M&C Asia
- Features Journalist of the Year Ground Transportation: Mike MacEacheran, Times Travel
- Features Journalist of the Year Sustainability: Amon Cohen, BTN Europe
- Features Journalist of the Year Technology: Bev Fearis, The Business Travel Magazine
- Meetings & Events Journalist of the Year: Hannah Brandler, Business Traveller
- Digital Journalist of the Year: Juan Daniel Núñez Sánchez, Smart Travel News
- Blogger/Columnist of the Year: Paul Harvey, M&IT
- News Journalist of the Year: Francesca Street, CNN Travel
- Editorial team of the Year: The Business Travel Magazine
- Editor of the Year: Andy Hoskins, BTN Europe
This year’s BTJA judging panel:
- Kate Aldridge, SVP Corporate Comms and Content, Paysafe
- Chris Atkinson, Head of Corporate Communications, Trainline
- Sally Brown, Freelance Corporate Communications Director and Consultant, Sally Brown PR
- Cristina Chimenti, Head of Travel, Sky
- Gehan Colliander, Global Head of Travel, BCG
- Mark Corbett, Founder, Thrust Carbon
- Jim Donaldson, FleishmanHillard, CEO, UK and Middle East
- Nick Easen, Freelance Journalist and Broadcaster
- Chris Ely, Research Director, GBTA
- Inge Huijbrechts, Global Senior VO Sustainability, Security and Corporate Communications, Radisson Hotel Group
- Kevin Johnston, Head of Press EMEA, United Airlines
- Charlotte Lamp Davies, Founder & CEO, A Bright Approach
- Nicola Lomas, Consultant, Nicola Lomas Consulting
- Neil Rogan, Global Director Corporate External Communications and Digital Marketing, Amadeus
- James Tomlinson, Senior Director, Corporate Communications, Avis Budget Group
Head to the BTJAs website to see the list of winners and pictures from the event.
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.
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Berlin – Its fun vibe and excellent infrastructure make the German capital a great destination
Think of Berlin and think of the most cosmopolitan city in Germany. A city with a strong personality and different from other German cities. Berlin is forward-thinking, groundbreaking and bold. And that is precisely where its charm lies.
Look around Berlin and you’ll see glass buildings, home to big corporates, and slick tech startups scattered among independent cafes and gritty street art. While many know Berlin as the hipster capital of the world, it’s fast becoming the must-visit destination for business travel and events. Berlin as a destination for events combines German efficiency with that quirkiness that makes the German capital famous.
Offering an enticing fusion of state-of-the-art conference venues, hotels for all budgets, world-class dining and entertainment, and the city’s unmistakable creative energy, the rough diamond of Germany is now an ideal destination for meetings of all types.
As the winter chill descends upon Berlin, the city transforms into a festive wonderland with its enchanting Christmas markets. A tradition deeply rooted in German culture, these markets are a magical celebration of the holiday season.
Berlin’s Christmas markets are not just places to shop for gifts; they are immersive experiences that capture the essence of the holiday season. From historic settings to modern urban vibes, each market offers a unique perspective on Christmas cheer. So, bundle up, sip on some glühwein, and let the enchantment of Berlin’s Christmas markets fill your heart with joy and warmth.

Why go to Berlin?
Beyond the fantastic business conditions, there is famous yet tragic German history where you can find cultured buildings staring you in the face at every turn. These legendary sights reflect the key periods of the capital. The best way to see the city is with a walking tour to iconic sites like Brandenburg Gate, Checkpoint Charlie, Unter den Linden and the Berlin Wall. These landmarks provide a great introduction to the city’s history.
For art lovers, Berlin is where you can find some of the most eccentric pieces of graffiti painted on the sides of buildings in particular the East Side Gallery and street-side artwork, including hundreds of galleries and museums. Berggruen museum – just one of 180 in Berlin – is home to some of Picasso’s finest work and the Boros Collection – a contemporary art collection housed in a World War II bunker.
Group activities
Berlin offers a plethora of exciting team-building activities for groups of employees, blending culture, adventure, and creativity. Visit Berlin offers insider tips for events, activities and entertainment, their webpage is constantly updated with information on new openings and great content of Berlin’s famous neighborhoods. For groups, Berlin offers a variety of options depending on your attendees:
- Treasure hunts: Explore Berlin while fostering teamwork through city quests or treasure hunts. Companies like Secret City Trails provide interactive, app-based challenges that lead teams through different parts of the city, combining sightseeing with problem-solving
- Trabi safari: Explore the city in a Trabant, the iconic car from East Germany.
- Alternative Berlin Street Art Tour: Discover the city’s vibrant street art scene.
- Cooking classes: Berlin’s culinary scene is as diverse as its population. From traditional German cuisine to international flavors, the city offers a gastronomic journey for every palate. Find out how skilled in the kitchen your attendees are, try your hand at a cooking class at a place like Goldhahn und Sampson to learn new culinary skills while fostering collaboration and communication. Complete the experience with a trip to the Currywurst Museum.
- Art jamming: Tap into your team’s creative side with an art jamming session. A number of venues offer painting workshops where participants can express themselves artistically, promoting teamwork and stress relief.
- Outdoor adventure at Wuhlheide Park: for a more active team-building experience, consider outdoor activities at Wuhlheide Park. Options include rope courses, team-building challenges, and other outdoor adventure activities to promote trust and teamwork. In fact, Berlin is one of the greenest cities in the world, with numerous parks and lakes. The Tiergarten, a sprawling park in the heart of the city, provides a tranquil escape for attendees seeking relaxation.
- Team building workshops: Numerous companies in Berlin offer team-building workshops focusing on communication, leadership, and collaboration. These workshops can be tailored to your specific team dynamics and goals.
- Virtual Reality Team Building: Explore the world of virtual reality with teambuilding activities. Virtual reality experiences can range from collaborative games to problem-solving challenges, providing a unique and engaging team-building environment.
- Bike tours: Explore Berlin on two wheels with a guided bike tour. Companies like Fat Tire Bike Tours offer team-building rides, combining sightseeing with physical activity and team bonding.
- Comedy workshops: Improve communication and creativity through laughter with comedy workshops that offer improv and comedy workshops tailored for team-building purposes.
Recommended venues
- Hilton Berlin: One of the best things of this hotel is its location next to Gendarmenmarkt cathedrals and the Rausch chocolate shop. Checkpoint Charlie, Brandenburg Gate and the Reichstag are within a close reach. The venue has 15 light-filled meeting rooms with built-in screens, a pillar-free ballroom, and banquet halls overlooking Gendarmenmarkt.
- nhow is a 304 bedroom hotel nestled amongst some of the city’s most famous landmarks including the Berlin Wall Memorial. The vista from the rooftop boasts panoramic views of the skyline as well as world-class cuisine. Their modern meetings spaces include seven large conference rooms which can accommodate up to 750 participants.
- The Hoxton Berlin opened in 2023 to much praise for its contemporary and stylish ambiance. The interior design reflects a thoughtful blend of industrial chic and artistic flair, creating an atmosphere that is both sophisticated and edgy. The venue’s commitment to providing a unique experience is evident in every detail, from the lobby to the event spaces.
- Dorint Kurfürstendamm represents luxury and sophistication, making it a premier choice for those seeking a distinguished and memorable venue. Whether hosting a corporate gathering or a social celebration, Dorint Kurfürstendamm sets the stage for success and leaves a lasting impression on all who attend. The venue boasts a variety of event spaces, each adaptable to different purposes as it offers flexible rooms equipped with the latest audiovisual technology.
- Indigo Berlin (IHG) combines the warmth of a boutique hotel with the resources of a global hospitality brand. It combines style, functionality, and a touch of local flair to create an unforgettable experience for all. This modern hotel, located in trendy Friedrichshain-Kreuzberg, offers 118 rooms and one of the best views over the river Spree. Its location, just opposite the Universite of Arts, gives the location a special atmosphere.
- Vienna House, now part of Wyndham, epitomizes elegance and versatility. Its décor reflects the different faces of Berlin: design and lifestyle, cuisine and starlit bar, meeting event location and relaxing retreat. Located in the melting pot of Friedrichshain, Kreuzberg and not far from Alexanderplatz it offers 557 rooms and suites, and 3800 m2 event space.
Dynamic venues
- Funkhaus Berlin: Situated on the banks of the River Spree, Funkhaus is a former GDR broadcasting center turned event space. Its atmospheric studios and impressive architecture create a unique backdrop for conferences, concerts, and creative workshops.
- Factory Berlin: For a modern and collaborative atmosphere, consider Factory Berlin. This innovative space caters to tech enthusiasts and entrepreneurs, providing state-of-the-art facilities for conferences, networking events, and product launches.
- Kosmos Berlin: Originally built as a cinema in the 1960s, Kosmos Berlin has been transformed into a versatile venue for various events. Its retro charm, combined with modern amenities, makes it a popular choice for film screenings, corporate functions, and cultural happenings.

Berlin’s unique blend of history, innovation, and cultural richness makes it an ideal destination for meetings and events. Whether you choose a historic landmark or a modern venue, your gathering is sure to be infused with the dynamic spirit of this remarkable city. From the remnants of the Berlin Wall to the thriving arts scene, Berlin promises an unforgettable experience for both organizers and attendees. So, consider Berlin for your next event, and CWT to manage it, and let this city and us weave magic into your professional and cultural endeavors.
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Gain credibility as a trusted sustainability advisor
Sustainability can help to elevate the value and impact of your role and program. If your company is ready to lead positive change, this is the webinar for you!
In this insightful webinar, CWT and Thrust Carbon explored how sustainability can help foster a culture of conscious-minded employees, amplify your influence with internal stakeholders, and unlock competitive advantages of your company.
Listen and empower yourself to make the most impact by:
- Cultivating a sense of collective responsibility among your workforce to motivate and encourage active contribution as well as attract new talent with shared values.
- Effectively influencing policy decisions among senior leadership and demonstrating regulatory compliance with a robust understanding of different carbon methodologies, categories, and sources.
- Unlocking the competitive advantages of your company to deliver more results than just cost and carbon cutting.
Sustainability isn’t a trend. It’s a necessity that requires collaborative efforts for success. Download the recording today and be a part of the conversation to drive change for a greener future!
Our speakers

Richard Johnson
Senior Director
CWT Solutions GroupRichard leads CWT’s consulting division, Solutions Group, globally. He oversees a team of consultants who help companies build more responsible travel programs that strike the right balance between employee wellbeing, environmental impact, and compliance and cost management.

Charlotte Manthe
Head of Customer Success Thrust CarbonAs the Head of Customer Success at Thrust Carbon, Charlotte plays a pivotal role in defining and executing the customer success strategy. She immerses herself in the detail of her client’s business goals and challenges and ensures that they have the tools and services to achieve success as it relates to carbon emissions reductions.

Charlie Sullivan
VP Product Management
CWTCharlie is responsible for CWT’s portfolio of products designed to increase the ease and effectiveness of travel management. He oversees a group of product managers who have responsibility for the development and enhancements in solutions for sustainable travel, reporting, trip approvals, payments and expense, and price optimization.
Hosted live: November 28, 2023
Duration: 45 minutesDid you miss it? No worries! Fill out the form below and get a copy of the webinar recording, plus useful sustainability resources as a reference.
Watch on-demand
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St. Andrews – There’s more to it than golf
St. Andrews, a picturesque coastal town in the heart of Scotland, is most famous for its golf courses and as the birthplace of the sport. However, St. Andrews is much more than that. Its history, charm, stunning landscapes, and rich heritage and of course local whisky distilleries, offer an authentic immersion into the Scottish culture, making it an ideal location for meetings and events of all kinds, and is the perfect setting for your next gathering.
Why St. Andrews for meetings and events?
Historic ambiance: Steeped in history, St. Andrews offers venues that are centuries old, providing a unique and authentic atmosphere for your gathering. The town’s medieval streets, historic university – where Prince William studied and met his now wife, Catherine, Princess of Wales – and ancient ruins all contribute to its timeless charm.
Accessibility: St. Andrews is conveniently located, making it easily accessible from Edinburgh, Glasgow, and Dundee, all having local airports. The town is well-connected by road and rail, making it a convenient choice for attendees exploring Scotland.
Scenic beauty: St. Andrews boasts breathtaking coastal views, Scottish nature at its best with pristine beaches, and lush green landscapes. Its natural beauty creates a serene and inspiring backdrop for any event, from corporate conferences to incentive events.
Famous Scottish hospitability: Getting together, sharing good times, ‘having a blether’ and welcoming others with open arms give Scotland its reputation for being a happy and friendly country. Our famous celebrations are adorned with bagpipes, kilts and whiskey.
Recommended venues
- Old Course Hotel: Located adjacent to the world-famous Old Course golf course, the Old Course Hotel offers luxurious meeting and event facilities with stunning views of the North Sea. Their state-of-the-art conference rooms and impeccable service make it an excellent choice for corporate events.
- Fairmont hotel: This resort is also one of the largest and most luxurious conference venues in Scotland. It boasts a fabulous location with stunning views over their two world-class golf courses.
- Rusacks St. Andrews: occupying an iconic 1800 building, the hotel is steeped in golfing history. The venue is a monument to golf and its founders as well as the perfect base for explorers of St Andrews. The hotel meeting offering ranges from small spaces for intimate gatherings to larger spaces for exclusive-use events.
- St. Salvator’s Hall: Part of the University of St. Andrews, St. Salvator’s Hall offers a historic and academic atmosphere for meetings, conferences, and special events. Its stunning dining hall is perfect for gala dinners and receptions.
Must-visit sites
St. Andrews Cathedral: This iconic medieval cathedral, in ruins since the 16th century, is a historic treasure. It offers a dramatic setting for events and is a must-visit attraction for its awe-inspiring architecture and history.
St. Andrews Castle: Explore the ruins of this coastal castle, once home to Scottish bishops and later a royal residence. The castle’s location on a cliff overlooking the sea adds a touch of drama to your visit.
The Swilcan Bridge: What would a visit to the ‘Home of Golf’ be without the opportunity to stand on the Swilcan Bridge on the 18th hole of the Old Course. It’s a cherished tradition and a fantastic photo opportunity.
Discover the Scottish landscape?
In addition to its own charm and attractions, St. Andrews is the perfect gateway to discover the internationally famous Scottish landscape which offers a wide range of activities to your attendees. Here are some recommendations:
- Golf galore: Golf lovers are spoiled for choice in St. Andrews with a total of 10 courses, all open to the public and only the world’s oldest golf course, the Old Course, requiring a handicap.
- St. Andrews Botanic Garden: This beautiful garden is an ideal location for outdoor team-building activities or workshops. It features a wide variety of plants, including collections from around the world, providing a tranquil and inspiring atmosphere.
- Fife Coastal Path: For those looking to add a touch of adventure to their event, consider organizing a coastal hike or team-building exercise along the Fife Coastal Path. This scenic path offers breathtaking views of the coastline and can be customized to suit your group’s needs.
- Whisky tasting tours: Scotland is renowned for its whisky, and several distilleries are within a short drive of St. Andrews. Arrange a whisky tasting tour as a unique and enjoyable experience for your attendees. They can savor the flavors of Scottish whisky and learn about the distillation process.
- Falkland Palace: Located about 30 minutes from St. Andrews, Falkland Palace is a historic royal palace with stunning gardens, home of Mary Queen of Scots. It’s a great venue for historical-themed events, garden parties, or guided tours.
- Kellie Castle: This picturesque castle, situated near the coastal village of Pittenweem, is an excellent spot for intimate events, art exhibitions, or cultural gatherings. It offers a glimpse into Scotland’s history and artistry.
- Sea kayaking: Add a sense of adventure to your event by organizing sea kayaking sessions along the beautiful Fife coast. It’s a fantastic way to build team cohesion and enjoy the stunning natural surroundings.
- Kingsbarns Distillery: Just a short drive from St. Andrews, the Kingsbarns Distillery offers tours and tastings, making it an ideal stop for whisky enthusiasts. Consider organizing a private tasting event or a cocktail-making workshop.
- Crail: A picturesque fishing village, Crail offers a charming backdrop for creative events. You can organize beachside picnics, art workshops, or even fishing competitions for a unique experience.
- Tentsmuir Forest and Beach: Located a short distance from St. Andrews, Tentsmuir Forest offers a tranquil setting for outdoor events, such as mindfulness workshops, yoga retreats, or nature hikes.
- Secret Bunker: Explore the fascinating Secret Bunker, a hidden underground facility that was once used as a government command center during the Cold War. It’s a unique venue for historical or espionage-themed events.
By incorporating these nearby attractions into your event, you can create a truly memorable and inventive experience for your attendees. St. Andrews and its surroundings offer a wide range of possibilities to make your event truly unique.
It’s a hidden gem of a town that offers an ideal blend of natural beauty, historic charm, and modern amenities. Whether you’re planning a corporate meeting, conference, or any special event, St. Andrews has venues and sites that will make your gathering truly memorable. Don’t miss the chance to explore this enchanting town and experience its unique blend of history and beauty.
Image credits Adobe Stock
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Las Vegas – Is this ‘love-it or hate-it’ destination truly the ultimate go-to place for meetings and events?
Home to 14 of the worlds 20 largest hotels, Las Vegas is often known as the ‘Entertainment Capital of the World’ It’s not just about casinos and 24-hour non-stop excitement however, it’s also a highly popular mega-center for meetings and events offering a unique blend of large capacity world-class venues alongside exciting attractions, and interesting activities that can make it an unforgettable location for any gathering.
For some the glitz and glamour and all of the razzle-dazzle can often be garish and over the top. The fakery too fake, and the shows too showy. So, can there ever be something for everyone? With all eyes on Vegas as it heads into its first ever F1 Grand Prix, we wanted to find out.
Top venues
Venue options are endless, but Vegas really can cater for your largest and smallest needs.
If you’re going large then you’ll want to check out The Venetian Resort. With a staggering 2.3 million square feet of meetings and convention space – that’s around 40 standard American football fields, including the end zones – The Venetian Resort is a popular choice for large exhibitions and tradeshows. Smaller groups or breakouts will find a home at its nearly 7,000-square-foot Stella Studio
The Las Vegas Convention Center is another great option, owned and operated by the Las Vegas Convention and Visitors Authority, and is one of the largest in the world and hosts numerous events throughout the year.
Or for those in the industry who just visited IMEX, the Mandalay Convention Center also has over 2 million square feet, so close to the airport you can see it out of the venue windows and right on the strip as many places often are.
If you want something a bit smaller, or different, Vegas really does cater for all:
AREA15: Not a secret alien testing facility, this art and entertainment complex is perfect for product launches, awards ceremonies and more with its variety of collaborative spaces custom-tailored to your unique needs, surrounded by one-of-a-kind art, unique activations, innovative design, and groundbreaking technology, all within a 300,000 square foot entertainment complex minutes from the Strip.
Going smaller still, for a private room away from the hype with a view for a drinks reception, opt for a wraparound terrace suite in the Cosmopolitan. Offering unmatched private views overlooking the famous fountains and lights of the strip while you serve drinks from the custom-made bar, it’s a world away from street level below.
Must-sees
Even if you have a packed agenda, there is a huge variety of sights to see with a couple of hours downtime. Take a walk up and down the strip to get some fresh air and see ‘real daylight’ (we recommend cheating one way via the monorail to save your feet). Even if you’re not into gambling, just taking a walk through some of the resorts will give you a theme-park-esque experience. Where else can you walk under the Eiffel tower, take a gondola ride and see the pyramids all within half a day?!
For something completely different, tag on a shoulder day or two at either end of your trip and expand your group’s horizons beyond Vegas itself. Head out into the desert, to the Hoover Dam or Joshua Tree Forest for an escape to nature. Paddle your way to the beautiful Emerald Cave on a guided kayak tour of the Colorado River, or organize hiking in Red Rock Canyon or the Valley of Fire State Park.

You could take your VIPs via helicopter for a private breakfast in the Grand Canyon, or to the recently opened Sphere to see U2 in a completely unique and awe-inspiring show – we’ve yet to see a concert as immersive as this one! In fact, a short evening helicopter trip over the strip is very easy to organize – even for a group of several hundred – and fast becomes a talking point of the trip.
With its vibrant energy, endless entertainment options, and impressive venues, Las Vegas truly stands out as a premier destination for meetings and events. Whether you’re planning a corporate event, a convention, or a casual meetup, Vegas has something to offer everyone even if you want to plan specifically to avoid the ‘classic; experience.
Getting there and around:
Las Vegas is incredibly well-connected with a variety of transport links, making it easy for visitors to navigate the city and its surroundings.
Harry Reid International Airport is conveniently located just 2 miles from the Boulevard and 3.5 miles from the Las Vegas Convention Center, with most hotels located within a 15-minute drive from the airport, so no long ground commute once your flight has landed. The airport currently has more than 1,050 inbound and outbound flights per day and direct service to nearly 150 U.S. and international cities.
The Monorail saves time without the hassles of traffic. You can easily navigate the Strip in less than 15 minutes at speeds of up to 50 mph. The 3.9-mile elevated system along the Las Vegas Strip operates trains every four to eight minutes at each of the seven stations.
Ride sharing options include Uber and Lyft no matter where you are in Vegas, and taxis are an even more plentiful, and often cheaper and quicker than a rideshare. With several companies to choose from, you never have to worry about there not being enough drivers at a late hour.
Again, for that real Vegas experience, groups can take a stretched hummer limo for very reasonable prices. It offers another unique way to ride the strip, complete with Karaoke and drinks should you choose to up the experience to truly unique levels.
Vegas truly does have something to suit everyone, and every budget. Don’t gamble with your next event, make it a royal flush by having CWT Meetings & Events take care of it.
Image credits: Adobe Stock
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Traveler wellbeing: The missing metric
A lack of focus on employee wellbeing can be damaging for the health of your travelers, according to a 2018 US study. It found those who traveled for business more than 21 nights a year were more likely to smoke, report problems with sleep and score above clinical thresholds for alcohol dependency.
These health impacts can come at a cost to the employer through higher medical claims and a reduction in employee productivity and performance.
It’s perhaps surprising then that traveler wellbeing is often squeezed into safety and security. When we think of wellbeing it’s seen as difficult to measure and wrapped up in layers of complexities, preventing an accurate picture of how travelers are coping.
Data transformation
A major goal this year for many organizations is to cut carbon emissions and keep cost impacts down, but without a metric to represent the traveler, companies could easily lose sight of the employee behind the trip, putting their wellbeing at risk.
At the recent GBTA event in Hamburg and the one earlier this year in Dallas, I led a session exploring the missing metric of employee wellbeing. My objective was to demonstrate some simple instances of data points we might examine and how we can transform transactional data into employee well-being insights.
Key takeaways from the session:
- How to use your existing travel data to measure wellbeing
- Exploring practical applications of how wellbeing data can be used to support responsible travel goals
- The benefits wellbeing focus can bring to your organization.
Impact scoring
Before the GBTA events we conducted a poll among the business travel industry, asking people to identify what impacts them most when traveling. The top 3 responses were: Cabin class for long-haul flights, trip duration and flight times.
Using the insights and feedback from the polls, we demonstrated simple ways to measure and track wellbeing impacts.
The goal of this exercise was to show after you’ve established your criteria, you place an impact score on each of these factors by having a threshold of what you would consider to be ‘acceptable’, ‘not acceptable’ and something in the middle.
For example: Cabin class – we set our thresholds at 5 and 7 hours and found an employee traveling in business class can have the best experience regardless of conditions, so cabin class would receive 100% in any scenario. However, for those traveling economy, our comfort levels are often influenced by the length of our flight. We applied thresholds and scores – flights of less than 6 hours in economy are acceptable and will receive a score of 100%. Flights from 6-8 hours start to negatively impact wellbeing and would therefore receive a score of 50%, and flights of over 8 hours in economy will likely be physically impactful for most and therefore would score a 0%.
Using that same approach, we looked at a few other examples of thresholds in other categories such as work-life balance, departure and arrival times, and jetlag.
For the final part of the session we focused on tangible actions and ways to incorporate wellbeing metrics into the travel program strategy and reporting such as:
- Travel policy reviews
- Sustainability initiative impact analysis
- Business leader reporting
- Traveler level reporting and education
- Supplier evaluations and discussion
For more information on measuring traveler wellbeing, please contact CWT Solutions Group and start getting to grips with real ways you can measure this missing metric today.
Image credits: Adobe Stock
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CWT significantly strengthens financial position through incremental investment and balance sheet recapitalization
CWT Travel Holdings, Inc. (“CWT”), the global business travel and meetings solutions provider, today announced it has completed recapitalization transactions that have significantly strengthened and deleveraged its balance sheet and provides a strong financial foundation with enhanced flexibility.
The transactions received overwhelming support beyond the required amount from CWT’s lenders, noteholders, and preferred and common equity holders. With consummation of these transactions, CWT has reduced its outstanding debt by over $450 million, substantially decreased its annual interest expense, and extended its debt maturities. In addition to equitizing CWT’s senior notes, certain stakeholders have also provided additional incremental liquidity. CWT is now owned by a consolidated group of investors with substantial capital bases committed to supporting the long-term growth of the business.
“We are pleased to have completed these transactions with the strong support of our financial stakeholders, whose constructive participation underscores their continued confidence in CWT,” said CEO Patrick Andersen. “This recapitalization has solidified our position as one of the industry’s leading travel management companies. With a strong financial foundation and capital structure, CWT will provide best-in-class service to customers and partners, invest in technology and people, and deliver on our product roadmap to meet the changing landscape of business travel.”
He continued, “As we move forward, we will continue to focus on providing our customers with greater choice, configurable solutions, channel-agnostic content, enhanced connectivity, and an unmatched traveler experience and service, coupled with deep data and forward-looking analytics to drive value.”
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.