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Product updates

Introducing the latest myCWT product and service enhancements

Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.

Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.

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Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.

  • 2040: Baseline, Boom or Bust

    As we enter an era of rapid transformation and unprecedented challenges, it is essential for travel managers, meeting & event planners, and corporate decision-makers to look ahead and frame our current strategic thinking with a clear vision of the future. Business travel and meetings and events (M&E) are poised for significant change over the next decade and a half, driven by a complex interplay of sustainability goals, technological advancements, evolving work models, and geopolitical dynamics.

    In this paper to mark the 10th anniversary of our Global Business Travel Forecast, we explore, for the first time, a long-term vision of the future and potential trajectories through three distinct scenarios, each offering insights into how these forces should affect policy-making, budgeting and priorities. By examining these scenarios, we can better understand the diverse possibilities that lie ahead and the strategic imperatives required to thrive in each potential future.

    Based on trajectory data analysis and interviews with industry leaders, behaviorists and climate tech founders, this forward-looking approach enables us to anticipate changes, strengthen our strategies, and make informed decisions that align long-term objectives. It is through this lens of foresight and adaptability that we can build resilience, seize opportunities, and navigate the complexities of the future.

    We invite you to reflect on the insights presented, and consider how your organization can prepare for the opportunities and challenges that lie ahead. Together we can ensure that travel and meetings remain catalysts for growth, scalability and sustainable practices.

    1. Scenario development is both an art and a science
    2. Megatrends Shaping the Future of Business Travel, Meetings and Events
      • Sustainability goals the new crux of corporate policy
      • Technology Revolutionizes Travel Management
      • Modern work models spark new travel patterns
      • Changing demographics open doors to new opportunities
    3. Three Scenarios: Base case, boom and bust
    4. Future-proofing strategies
    Download 2040: Baseline, Boom or Bust (1.17 MB)

  • CWT GBTA Global business travel forecast 2025

    When it comes to pricing, global business travel has finally reached an enduring, higher baseline. Prices will continue to rise in 2025, but only moderately, so expect a period of normalized growth.

    However, this pricing environment, one of marginal gains and price regularity, is fragile. Global leisure travel has now realized a lot of its pent-up demand, while corporate travel has been resurgent, with 2024 edging at preCovid levels.

    There are many factors at play, whether its volatile oil prices, labor costs and constraints, inflationary pressures, and geopolitical factors. As this elevated baseline edges upwards, albeit marginally, travel budgets will come under increased scrutiny, especially as travel patterns and attitudes change.

    It’s why business travel can’t be viewed in a silo, and the true value to an organization must be fully realized. This forecast can help with those calculations.

    Download icon
    Download CWT GBTA Global business travel forecast in PDF format (1.17 MB)

  • Capitalize on emerging technologies in corporate travel

    Technological advancements are accelerating at an unprecedented pace. How will emerging innovations like Generative AI, blockchain, and self-sovereign identity (SSI) transform corporate travel? 

    BTN and CWT probed global CEOs, travel managers, industry consultants and tech experts on the promises, questions, and expectations these innovations raise and how they are set to reshape traveler experience, cost control and service delivery in corporate travel and events. 

    Download and discover

    • The technologies that will have the greatest impact on corporate travel in the next 2-5 years
    • How these emerging technologies are poised to control costs, enhance service and security, and boost efficiency
    • The critical challenges, opportunities, risks and roadblocks each innovation raises
    • What travel managers, buyers and experts anticipate from these innovations 
    Download Emerging Technologies in Corporate Travel in PDF format (1MB)

  • Support for your sustainability journey

    As you are setting your sustainability targets and commitments, do you have a clear path for how to get there? CWT is here to help guide you towards creating a more sustainable travel program regardless of where you are on your journey.

  • Measuring success: it’s a matter of perspective

    At GBTA’s recent convention in Dallas, I was pleased to be asked to moderate a panel discussion on key performance indicators in travel. I was delighted to have such esteemed individuals join me on the panel. Bruce Yoxsimer, CEO of BTP Automation, provided feedback from a CEO perspective as well as a thorough understanding of travel data. He discussed how rich and actionable data, combined with automation, can transform the corporate travel spend category. Ivan Herrera, Senior Accountant at ONEOK, also took part in the conversation, bringing his experience managing the travel, credit card, and expense report programs for a workforce of around 3,000 employees. His personal philosophy and input to ONEOK staff on providing great customer service was inspiring.

    To evaluate the success of a travel program we must consider everything from traveler experience to organizational priorities, which are shifting in an age of responsible business. Traveler and organization success is interconnected and drives enterprise-level outcomes. 

    For example, as a traveler what are the three outcomes that would best define a successful trip for you:

    • Was your travel easy to book?
    • Did you experience delays?
    • Were you away from my home/family for too long?
    • Did you feel safe and comfortable while traveling?
    • Did you achieve your business purpose?

    Asking your travelers these questions will help you define what success looks like from a traveler perspective.

    Success implies different things to different people, and it means different things to different organizational tiers. What is important to you and me as individual travelers is not the same as what is important to a travel manager, who is not the same as a functional leader, who is not the same as an executive. So identifying how we assess success for those individuals and groups, how they differ and how they are similar, is key.

    It may appear overwhelming, but my recommendation is to keep it simple and define practical ways to measure success for your audiences. You do not need anything ground breaking; just consider what is actionable. For example, to measure traveler satisfaction you may want to look at:

    • Creating a post trip 1 minute traveler survey
    • Implementing an easy to reach traveler helpdesk
    • Looking at the online/offline ratio where high offline ratio will indicate difficulties with the online process, etc.

    Last but not least, identify the aspects that are significant to all of your multiple audiences; these will be the areas to focus on if you want to reach as many people as possible.

    So as Brené Brown said “Disappointment is unmet expectations…” – so concentrate on your audience expectations. In the travel industry we currently talk a lot about sustainability, employee well-being and diversity, equity and inclusion. However, cost savings, program and policy compliance, and travel ROI remain important for some audiences – so don’t miss out, build your strategy properly, and implement the KPIs that matter to your travelers, business leaders, and you as a travel manager.

    For more information, contact CWT Solutions Group.

    Image credits: Adobe Stock

  • Global business travel and events costs expected to remain elevated through 2024, reflecting ‘true new cost of travel’

    Global business travel and events costs are set to climb higher through the remainder of 2023 and into 2024, albeit at a much more moderate pace than the exceptionally steep increases seen in 2022. This is according to the 2024 Global Business Travel Forecast, published today by CWT, the business travel and meetings specialist, and the Global Business Travel Association (GBTA), the world’s largest business travel trade organization. 

    Rising fuel prices, labor shortages, and supply chain challenges, coupled with red hot demand, caused travel prices to skyrocket in 2022 – far surpassing some of the increases outlined in last year’s forecast. Lingering economic uncertainty and a gradual easing of supply-side constraints are expected to result in more subdued price increases over the next 12-18 months, according to the report, which uses anonymized data generated by CWT and GBTA, with publicly available industry information, and econometric and statistical modeling developed by the Avrio Institute.

    Global year-over-year business travel & events price changes ($USD):

     (actual) 
    2022     		(forecasted)
    2023     		(forecasted)
    2024
    Air – Average Ticket Price
         		+72.2% 
    $749    		+2.3%
    $766    		+1.8% 
    $780
    Hotel – Average Daily Rate
         		+29.8%
    $161     		+4.3%
    $168    		+3.6%
    $174 
    Car – Daily Rental Rate
         		+9.8%
    $45    		+6.7% 
    $48    		+2.1%
    $49
    Meetings & Events –
    Average Cost-Per-Attendee
    Per Day     		+58.1%
    $160    		+5.6%
    $169     		+3.0%
    $174
    Source: CWT/GBTA 2024 Annual Global Business Travel Forecast (all pricing detailed within the report and this release is $ USD)

    “A potent combination of demand and supply-side pressures propelled travel prices higher than expected last year,” said Patrick Andersen, CWT’s Chief Executive Officer. “Looking forward, prices seem to be levelling off with much milder increases projected over the next 12 to 18 months. We could now be looking at the true new cost of travel. Our focus remains on helping our customers find the right strategies and solutions to get the most out of their travel budgets, meet their ESG commitments, and maximize the ROI on their travel spend.”

    “As this research outlines, it’s clear that rising costs and pricing pressures will likely continue to be a significant factor in business travel for the foreseeable future. And as we experienced over the past few years, we may also continue to see different pricing fluctuations across industry verticals, business sectors and global regions. While business travel continues to rebound, there will be a continuing balancing act among demand, cost, and ESG concerns. So, with a forecast ahead for more volatility, our goal is to provide insights like these to help travel buyers, suppliers, intermediaries and finance executives continue to understand, evaluate and adjust their business travel strategies,” said Suzanne Neufang, Chief Executive Officer, GBTA.  

    Air

    The global average ticket price (ATP) of flights booked for business travel rose dramatically in 2022, experiencing record price increases. The ATP rose by 72.2% YoY to $749 in 2022, far surpassing 2019 levels ($670). While demand has recovered strongly with passenger numbers quickly approaching pre-pandemic levels, driven primarily by pent-up leisure travel demand, airline capacity continues to be constrained by labor shortages and supply chain issues. Looking forward, ATP growth is likely to be more modest at 2.3% in 2023 and 1.8% in 2024, albeit from an already high base. Still, many corporate buyers now have less leverage to negotiate with airlines, as their travel volumes remain below pre-pandemic levels.

    At $855, the Europe, Middle East, and Africa (EMEA) region recorded the highest ATP in 2022, compared to other parts of the world. This represents a 31.5% increase from 2021. More modest price increases are expected going forward, with ATPs predicted to rise 2.9% this year and 2.2% in 2024.

    However, in terms of year-over-year growth, the ATP in Asia Pacific climbed 148.7% YoY in 2022 to $567 – the biggest increase seen in any region, despite a lack of international travel demand from China. Key business travel destinations, including Australia and Japan, fully reopened to vaccinated travelers and resumed visa exemption arrangements. Average airfares rose 75.3% for Australia and 79.3% for Japan in 2022, with a sharp rise in the share of long-haul tickets. As airlines in the region – particularly the major carriers from China – continue to add more international route capacity, the increased supply should help ease price pressures in the region, with ATPs forecast to rise 4.8% in 2023 and 2.7% in 2024.

    Hotel

    Like air travel ATPs, the global average daily rate (ADR) for hotel bookings exceeded earlier predictions, rising 29.8% YoY to $161 in 2022. Occupancy rates have been high, but so have labor, energy, and food and beverage costs. In fact, several cities across the globe including London, Miami, and Singapore, reported their highest ADRs on record in 2022. Meanwhile, hotel construction remains down from its pre-pandemic peak, creating supply constraints. With fewer properties to compete against, existing hotels can sustain their pricing power for longer, even though ADR gains are slowing. ADRs are projected to climb a further 4.3% in 2023 to $168, followed by a 3.6% increase to $174 in 2024.

    North America saw the highest growth in hotel ADRs of any region in 2022, rising 33.8% YoY to $174. Occupancy in the region is expected to grow at a slower pace in the second half of 2023 and 2024 due to economic concerns, with ADRs forecast to rise 4% to $181 in 2023 and 3.3% to $187 in 2024.

    ADRs in Latin America also rose sharply by 26.9% YoY in 2022, as several countries in the region experienced double digit inflation. Now, with inflation appearing to have peaked, and ADRs are expected to grow by 9.1% in 2023 and 5.6% in 2024.

    Ground transportation

    Car rental supply has been constricted as companies sold vehicles during the pandemic when demand collapsed. As business returned, vehicles were not replaced at pace due to supply chain issues, largely due to a worldwide shortage of vehicle semiconductors which led to inflated vehicle prices. These factors have contributed to prices rising by 9.8% YoY in 2022, with a further 6.7% increase forecast this year. Pricing growth is expected to cool to 2.1% in 2024.

    Meetings and events

    In-person meetings and events have rebounded more robustly than many had expected. Client acquisition and relationship building are key business goals that are not easily executed virtually. There has also been exceptionally strong demand for incentive trips, as companies seek to motivate and reward employees. In fact, CWT Meetings & Events has observed these trips becoming longer and more frequent and expects the trend to continue.

    The average daily cost per attendee was $160 in 2022. This is expected to increase to $169 in 2023 and then $174 in 2024.

    Lead times for events remain short in this post-pandemic world. However, organizers should now look at 2024 with a 12-month planning cycle if they want to keep prices at a reasonable level. At the same time, consolidating transient travel and M&E spend can give buyers more leverage when it comes to negotiating pricing.

    For more detailed information, including regional breakdowns and in-depth insights and analysis on these pricing trends, please view the full report online where you can also download a PDF version.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

    About the 2024 Global Business Travel Forecast
    The figures in this report are based on data from more than 70 million ticketed flights, over 125 million hotel room night bookings and more than 30 million car hires covering data from 2018 to the present. The projections are based on econometric and statistical models, specifically ARIMA models, developed by the Avrio Institute. Insight is provided by CWT personnel and market research.
    Learn more about the 2024 Global Business Travel Forecast and trends that lie ahead in 2023 and 2024 during an education session at GBTA Convention 2023 (Room D2, Lobby D, 3rd level, Dallas Convention Center) on Monday August 14, 2023 (9:45 AM-10:30 AM CT).

    About GBTA
    The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area serving stakeholders across six continents. GBTA and its 7,600+ members represent and advocate for the $1.158 trillion* global business travel and meetings industry. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. Visit www.gbta.org,  www.gbtafoundation.org and follow us on Facebook, LinkedIn, Twitter, and YouTube.

    About Avrio Institute
    Avrio Institute helps CXOs and global executive teams understand how technological and economic shifts will impact their respective industries, companies, and business models. Avrio Institute works with a diverse group of companies – from scrappy start-ups to Fortune 100 giants – across technology, financial, entertainment, healthcare, industrial, media and advertising industries. Led by Dr. Shawn DuBravac, Avrio Institute helps clients discern technological, economic, and industry trends and transformations as they unfold. 

  • The rise (and impact) of incentive travel – From entertainment to experience

    Incentive trips build lasting memories and create an impact. They are a great way to unite, motivate and retain talent across an organization. At the recent Accor GME 23 (Global Meeting Exchange), CEO Sebastien Bazin stated, “it’s impossible to segregate business travel and leisure”. Incentives highlight this point where itineraries rotate around experiences and leisure activities rather than training or workshops. We have been witnessing an ongoing evolution of incentive travel over recent years, especially post-pandemic. Incentives are truly back in focus for most corporates and it’s not just any one reason that’s driving this focus.

    Engage your team 

    Many companies are still struggling with the balance of working from home, office days or even full time return to office working in a very limited number of cases. So how do we ensure teams are connected, employees get to know their co-workers outside of zoom and benefit from interdepartmental networking? How do we ensure new recruits develop lasting relationships to navigate the way of working? How do they know brand values and what their business stands for? And of course, how do we build critical retention and engagement strategies? Many of our customers see an investment in incentives as a clear path forward to help solve some of the above issues.

    Have an impact

    The world of incentive travel has been shifting from “consumption to contribution” over the years. From “entertainment to experience”. Incentive travelers are seeking authenticity in their experiences, positive contribution to their CSR activities, strong connections with the local community, lasting legacies in what they do and creating moments in life that they will never forget. If we can stir someone’s emotions to the point of tears – that is the kind of impact, we should all be striving to achieve.

    Be the SUSTAINABLE travel driver 

    Our industry has a duty of responsibility to leave a destination in better condition than when we arrived. Think of the damage that has been done to some of the world’s most over visited sites or cities: the Acropolis in Athens, Barcelona or Venice as destinations, or entire countries such as Iceland or even some of the most famous national parks in the USA. Consider encouraging your clients to look at non-peak season months (or shoulder months) or propose alternative less explored destinations.

    Finally, try to incorporate CSR activities that include support for local charities, spending on local businesses and sourcing F&B from local produce making a learning experience out meals or refreshment times. Walking and cycling activities have minimal impact on the environment, use trains or public transport where possible especially across Europe, and support marine welfare if you’re visiting a coastal location.

    Some of my most impactful travel moments have included an hour spent packing food for children in support of Rise Against Hunger, visiting a game reserve with a major focus on sustainability and animal welfare. But my true bucket list moment was watching the sun rise above the snow-capped Atlas Mountains on a November morning in Morocco.

    Image credits: Adobe Stock

  • CWT adds WhatsApp to messaging traveler support channel

    CWT, the global business travel and meetings specialist, is integrating WhatsApp into its messaging service channel, giving its customers’ employees another way to contact CWT for assistance with their travel arrangements.

    CWT’s messaging service, which is offered in multiple languages, can also be accessed through the myCWT web and mobile apps, Microsoft Teams, and Workplace from Meta, and is used by over 1,000 customers in more than 70 countries.

    With an active user community of 2.2 billion worldwide, WhatsApp is one of the most widely used communication apps. It has also become an incredibly popular way for people to connect with businesses, with 175 million people messaging a business on WhatsApp every day, making it an ideal addition to CWT’s suite of channels.

    “Since its launch in late 2019, the convenience of our messaging service has quickly made it the preferred support channel for many travelers, with customer satisfaction scores of over 90%,” said Erica Antony, CWT’s Chief Product Officer. “We remain focused on creating a simple, efficient, and personalized service experience for our customers, and the integration with WhatsApp allows us to give travelers even greater choice in how they can reach us for assistance.”

    CWT’s messaging channel is backed by a team of specially trained travel counselors offering a rapid, customized, and efficient response service. It is further bolstered with natural language processing and AI capabilities, which allow traveler queries to be efficiently categorized, and addressed by a seamless blend of chatbot and counselor interaction.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • Mercado Libre extends partnership with CWT

    CWT has announced that Latin America’s leading e-commerce technology platform, Mercado Libre has extended its contract for corporate travel management services for a further three years. CWT has been the Argentinian-based company’s global corporate travel partner since 2018.

    Among the reasons for choosing to extend the partnership, Mercado Libre highlighted CWT’s competitive pricing, customized service options and strategic KPIs to help improve traveler experience and increase cost savings. The company also cited CWT’s high levels of customer service and flexibility.

    The two companies will continue to collaborate on designing a best-in-class experience for Mercado Libre’s employees to book and manage their business trips, including a tailored solution for VIP and executive travel. At the same time, with travel prices remaining elevated, CWT will also help Mercado Libre in negotiating win-win commercial agreements with airlines and hotels.

    CWT’s Senior Director, Customer Management, Brazil, Fernando Michellini, said: “We are honored that Mercado Libre has renewed its contract with CWT as its business travel partner. I’m extremely proud of the work our teams have delivered over the past five years in supporting Mercado Libre to build an industry-leading travel program.

    “As we enter the next phase of our partnership, I’m confident we’ll achieve further success together. I want to thank Mercado Libre for continuing their partnership with us for another three years,” Michellini added.

    Santiago Perrone, Procurement Senior Manager, Mercado Libre (MELI), said: “We found in CWT a partner with whom we transformed the travel category at MELI. Using technology, we implemented a streamlined booking process with a focus on passenger UX and efficient budget management.

    “Having data intelligence allowed us to negotiate from a strong position in our commercial agreements with airlines and hotels and identify opportunities for improvement in our policies and processes. The level of service, commitment and flexibility are the agency’s most outstanding strengths.”

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • Beyond Bamboo Straws: How to elevate the sustainability of your meetings and events starting today

    Rachel Lunderborg, Head of Global Process and Technology at CWT Meetings & Events is joined by Kit Aspen, Founder and Director of award-winning carbon intelligence platform Thrust Carbon, and Rachel Munns, Head of Sustainability at World Wise Foods. 

    CWT Meetings & Events this year co-developed a meetings and events carbon calculator with Thrust Carbon, known for powering sustainability behind over $50 billion of travel spend.

    As CWT Meetings & Events sees its projects more than double since last year now organizing over 30,000 meetings and events globally in 2023, the calculator’s reporting signposts specific event elements where greener solutions could and should be sought – be that event destination, transportation, accommodation and venues, food and beverage, material, and/or waste management.

    From tiny team meetings to enormous expos, events is one of the hardest areas to understand, analyze and materially reduce environmental impact. Covering all aspects from the measurable to the data unknowns and the critical role of supply chains, this trio of sustainability experts unpacks the future of sustainability in meetings and events. 

    Find out: 

    • How the right mix of data and due diligence can set the trajectory for sustainable events with unexpected benefits to engagement and productivity. 
    • What information to glean from your suppliers, and their suppliers from both an environmental and social standpoint.  
    • What incremental change really means in the context of ambitious corporate sustainability goals.

    [buzzsprout episode=’13158319′ player=’true’]

    Download the transcript

  • 9 Top tips to create more inclusive meetings and events

    Diversity, Equity, and Inclusion (DEI) is an important priority in today’s world – and there is good reason for it.

    Being fully inclusive and accepted is something we all strive for. Awareness around the complexity of this topic is still growing, however. Fundamentally it is about acknowledging that everybody has a right to fair and equal treatment, irrespective of age, gender, disability, sexual orientation, or any other characteristic, and putting measures in place that will enable everybody to participate equally.

    This is particularly important for the event industry. When people come together for a mutual purpose, it is vital that any meeting or event is accessible to all, that everyone feels welcome, respected, and able to fully participate. There are lots of ways you can create a fully inclusive event environment; here are the top tips from our experts at CWT Meetings & Events.

    1. Set up the right team: Where possible, opt for a team that is as diverse as the event you are hoping to create. Doing so builds the foundation for a richer and more balanced event.
    2. Ensure venue accessibility: Ensure your venue is suitable for disabled attendees including, but not limited to, wheelchair-accessibility, hearing loops or sign language interpreters and allow service animals. The Americans with Disabilities Act (ADA) has a set of guidelines that you can use as a reference.
    3. Book diverse speakers: To create an event where everyone feels welcome and included, make sure the speakers reflect that sentiment. Feature people from different nationalities, genders, religious affiliations, and cultural backgrounds.
    4. Create rich content: Your content and topics should contribute to a richer and more balanced event. Make sure that your content resonates with all attendees, and encourage discussions and differing opinions.
    5. Apply inclusive language: Be gender-neutral where possible and avoid exclusive language that may not be relatable to everyone.
    6. Outline agenda and logistics: Build in sufficient time for attendees with disabilities and limited mobility to move between sessions or get refreshments. Also, make sure to avoid dates that coincide with key religious holidays.
    7. Cater for all: Along with the usual considerations for those with allergies or religious dietary requirements, you should also include vegan and ‘free from’ menu options. To help with planning, you can usually collect this information from participants ahead of time to share with the catering team.
    8. Go hybrid: Adding a virtual element is a great way to save on travel, accommodation and F&B costs but also supports inclusivity. Those who find it difficult to travel or are not comfortable to do so in-person can still participate.
    9. Ask for feedback: Consider sending a post-event survey that asks about the inclusion and accessibility at the event and use the insights to continue improving.

    Choosing to be fully inclusive is not only beneficial for attendees, but for businesses too. Creating a positive and welcoming environment by making people feel they belong means they can contribute to their full potential. This supports your desired goals and ultimately your event will be more successful.

    Visit CWT Meetings & Events

    Image credits: Adobe Stock

  • CWT forms strategic partnership with Spotnana to provide next generation global travel solution to customers

    CWT today announced an industry leading strategic partnership to provide Spotnana’s next generation Travel-as-a-Service platform to the market.

    This partnership is an important step in CWT’s strategy to bring innovative solutions to customers looking to deploy pioneering technology, driven by the strength of CWT’s people and holistic, global approach.

    CWT and Spotnana are creating a new technology-led global travel solution for customers built on top of Spotnana’s modern infrastructure, with agents using Spotnana’s entire Travel-as-a-Service platform. Spotnana provides a unified platform for agents and travelers, enabling seamless service delivery, rapid issue resolution and personalized service. 

    ​​Both companies share a vision for the evolution of business travel.  That vision starts by combining the best talent and technology to drive-consumer grade experiences for business travelers on a global scale. It is further complemented by providing robust data and analytical capability for travel managers to drive sustainability initiatives, traveler well-being, safety and security, and overall program optimization.​​​

    “We are delighted to accelerate our plans for strategic growth through this new partnership with Spotnana. We continuously seek to enhance our offering through investments in technology and solutions, and working with Spotnana, we bring more choice to customers. They will benefit from advanced self-service functionality coupled with the strength of CWT’s people and global offering,” said CWT’s President & CEO, Patrick Andersen. 

    “Many corporations are interested in combining the benefits of Spotnana’s modern travel platform with CWT’s global servicing capabilities and full breadth of TMC services. We are creating the travel experience of the future by using our next generation technology ​stack ​to ​provide​ a new level of self-service control to corporations and a single global platform ​that allows​​ ​everyone in the ecosystem to collaborate,” said Sarosh Waghmar, Founder & CEO at Spotnana.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

    Spotnana is the travel platform that connects humanity. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our Travel-as-a-Service platform makes travel simpler and more affordable for corporations, while enabling our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, unlock new revenue sources, and accelerate innovation. For more information visit www.spotnana.com.

  • CWT enables access to Air France-KLM NDC content via Cytric online booking tool

    CWT has started offering its global customers access to Air France-KLM’s NDC content through Amadeus’ Cytric corporate travel and expense booking tool.

    As part of CWT’s ongoing commitment to develop scalable, fit-for-purpose solutions for corporate travel programs to access NDC content through preferred channels, travelers looking to search and book Air France-KLM’s NDC-enabled content and continuous pricing offers, can easily do so through Cytric by Amadeus.

    This follows the launch of a pilot program last year, which saw CWT’s travel counselors making Air France-KLM NDC bookings to a select number of customers via the Amadeus Travel Platform.

    Erik Magnuson, CWT’s Vice President of Product Management, Travel Content & Connectivity, said: “The ability to offer NDC content through an online booking channel is a major step forward in our ambition to create an omni-channel experience for our customers. Our close collaboration and partnership with Amadeus and Air France-KLM has made this possible, and it builds on the success of our continued efforts together.”    

    Ludo Verheggen, Director Air Distribution Growth, Amadeus, said: “We’re very pleased to see the joint effort of CWT, Air France-KLM and Amadeus come to fruition, and to bring the airline’s NDC-sourced content to CWT’s corporate travelers through Cytric by Amadeus in an efficient and holistic manner. It’s been an excellent example of all stakeholders coming together, to share requirements and find solutions to drive NDC forward and accelerate modern retailing.”

    Air France-KLM distribution VP Stephane Ormand, said: “NDC is increasingly important in the distribution strategy of Air France-KLM. After a strong focus on leisure adoption, our teams are working closely with CWT and Amadeus to adapt our NDC technology to business travel needs.”

    Following a successful offline proof of concept phase earlier this year, we’re pleased to launch a new online pilot phase. CWT key corporate customers will now benefit from our exclusive NDC content, including continuous pricing and ancillaries, along with personalization, through dedicated corporate bundles,” Stephane concluded.

    CWT has been working closely with its airline and technology partners to develop scalable solutions for NDC-sourced content through the major global content aggregators. This latest pilot program is another important milestone for the industry and promises more NDC-exclusive services to be introduced later this year including seat bundles and sustainable aviation fuel options.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • How to set targets and measure success in creating a more sustainable travel program

    As the pandemic brought most business travel to a standstill, it prompted companies to take a closer look at the environmental impact of having their employees jet-setting around the globe. Now, as travel gradually begins to restart, we can expect sustainability to remain a key priority for many organizations.

    In this webinar, a panel of experts representing different viewpoints—including airlines, environmental non-profits, TMCs, and travel buyers— discussed a major point of contention in making corporate travel programs greener: how companies should set targets and measure success.

    Fill the form below to download the recording and see what the experts say about:

    • Meaningful, actionable ideas on how to measure success of carbon reduction initiatives from travel
    • Best practice examples from customer and suppliers on delivering successful change
    • How to balance creating more sustainable programs with the financial implications of doing so
    • The transformation in vendor selection criteria

    Host and Moderator:

    Richard Johnson

    Richard Johnson – Senior Director, CWT Solutions Group

    Richard leads the CWT Solutions Group – CWT’s consulting division – globally. He oversees a team of consultants who help companies build more responsible travel programs that strike the right balance between employee wellbeing, environmental impact, and compliance and cost management.

    Currently based in London, Rich has been with CWT since 2017, and he has more than 17 years’ experience in travel consulting, corporate payments and procurement across Europe and Asia Pacific.  

    Hosted live: Tuesday 8 June, 2021 | 10.00am CDT Chicago | 4.00pm BST London
    Duration: 45 minutes

    Please fill the form below to download the recording.

    Watch on-demand

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  • Twice as Nice: Now’s the time to shift the tide on event sustainability

    “Sustainable travel, meetings and events starts with measurement” advises Ian Cummings, Global Head of CWT Meetings & Events in ‘Business Travel & Events’, a special report in UK national newspaper The Times and Raconteur. “You can then make choices to bring down the climate impact of a meeting, whether that means staying at a newer hotel that uses less energy, switching to an airline that deploys more efficient aircraft- using electric vehicles, or choosing destinations that are more strategically located.”

    As a boom in live meetings & events sweeps across continents, one thing is clear: We have a moral imperative and opportunity to transform sustainability in events.

    The issue weighs big on CWT Meetings & Events. CWT’s award-winning global, creative agency which managed 2.2 million people attending 15,810 events in 2022 is on track to double its output, organizing more than 30,000 meetings & events in 2023.

    We are thrilled to be included in ‘Business Travel & Events‘ (page 5 of the publication). The comprehensive and insightful guide is designed to empower organizations to realise the benefits of travel and meetings and necessitate a shift toward a more sustainable and conscious future.

    Here are a few key highlights you can expect from CWT Meetings and Events’ Ian Cummings in ‘Business Travel & Events‘:

    1. Beyond city limits: Unlocking the potential of low-carbon destinations and ‘secondary cities’ in meeting sustainability goals.

    2. The power of data: How to use extensive analytics as the basis for goal-setting

    3. More than measuring: The small, imaginative decisions that make up a whole. Think hiring a local chef who cooks for attendees using food waste

    A well-executed meeting or event has the unique ability to galvanise. Anyone who has ever felt their productivity and momentum overhauled from a single, experiential event or workshop with colleagues or clients can attest to the transformative power of ‘face-to-face.’

    From championing sustainable destinations and local businesses to driving social responsibility to inspiring innovation toward planet-friendly products and services, events – done right – are at the forefront of a global movement towards a better future.

    Find out from industry leaders including Ian Cummings, Global Head of CWT Meetings & Events how accessible, sustainable and emotionally-impactful events can transform your business and shape the future in ‘Business Travel & Events‘ Raconteur in the Times.