Product updates

Introducing the latest myCWT product and service enhancements

Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.

Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.

Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.

  • 2040: Baseline, Boom or Bust

    As we enter an era of rapid transformation and unprecedented challenges, it is essential for travel managers, meeting & event planners, and corporate decision-makers to look ahead and frame our current strategic thinking with a clear vision of the future. Business travel and meetings and events (M&E) are poised for significant change over the next decade and a half, driven by a complex interplay of sustainability goals, technological advancements, evolving work models, and geopolitical dynamics.

    In this paper to mark the 10th anniversary of our Global Business Travel Forecast, we explore, for the first time, a long-term vision of the future and potential trajectories through three distinct scenarios, each offering insights into how these forces should affect policy-making, budgeting and priorities. By examining these scenarios, we can better understand the diverse possibilities that lie ahead and the strategic imperatives required to thrive in each potential future.

    Based on trajectory data analysis and interviews with industry leaders, behaviorists and climate tech founders, this forward-looking approach enables us to anticipate changes, strengthen our strategies, and make informed decisions that align long-term objectives. It is through this lens of foresight and adaptability that we can build resilience, seize opportunities, and navigate the complexities of the future.

    We invite you to reflect on the insights presented, and consider how your organization can prepare for the opportunities and challenges that lie ahead. Together we can ensure that travel and meetings remain catalysts for growth, scalability and sustainable practices.

    1. Scenario development is both an art and a science
    2. Megatrends Shaping the Future of Business Travel, Meetings and Events
      • Sustainability goals the new crux of corporate policy
      • Technology Revolutionizes Travel Management
      • Modern work models spark new travel patterns
      • Changing demographics open doors to new opportunities
    3. Three Scenarios: Base case, boom and bust
    4. Future-proofing strategies

  • CWT GBTA Global business travel forecast 2025

    When it comes to pricing, global business travel has finally reached an enduring, higher baseline. Prices will continue to rise in 2025, but only moderately, so expect a period of normalized growth.

    However, this pricing environment, one of marginal gains and price regularity, is fragile. Global leisure travel has now realized a lot of its pent-up demand, while corporate travel has been resurgent, with 2024 edging at preCovid levels.

    There are many factors at play, whether its volatile oil prices, labor costs and constraints, inflationary pressures, and geopolitical factors. As this elevated baseline edges upwards, albeit marginally, travel budgets will come under increased scrutiny, especially as travel patterns and attitudes change.

    It’s why business travel can’t be viewed in a silo, and the true value to an organization must be fully realized. This forecast can help with those calculations.

  • Capitalize on emerging technologies in corporate travel

    Technological advancements are accelerating at an unprecedented pace. How will emerging innovations like Generative AI, blockchain, and self-sovereign identity (SSI) transform corporate travel? 

    BTN and CWT probed global CEOs, travel managers, industry consultants and tech experts on the promises, questions, and expectations these innovations raise and how they are set to reshape traveler experience, cost control and service delivery in corporate travel and events. 

    Download and discover

    • The technologies that will have the greatest impact on corporate travel in the next 2-5 years
    • How these emerging technologies are poised to control costs, enhance service and security, and boost efficiency
    • The critical challenges, opportunities, risks and roadblocks each innovation raises
    • What travel managers, buyers and experts anticipate from these innovations 
  • Travel services outsourcing – Healthcare case study

    Results at a glance

    • Best practice governance followed to expedite client’s global implementation needs
    • Travel industry expertise enhanced global implementation process and helped balance the internal workload
    • Positive reviews of the outsourced person led to extension of initial one-year agreement for an additional 6-month term

    Challenge

    A United States-based healthcare client, with CWT since 2017, had gaps in their travel management team that they desperately needed to fill.

    With many worldwide locations, they were working through numerous challenges within their global travel program, in large part relating to a lack of resources.

    A recent acquisition of another healthcare company increased the global travel spend by 30-40%. This, combined with the reduction of team resources due to budgetary constraints and departures, had severely stretched their resources.

    The team was also implementing CWT globally, finishing a global airline sourcing project, and reviewing all airline contracts, along with numerous other internal projects.

    The results-driven organization was at risk of not meeting critical implementation deadlines and found themselves without the resources to manage all projects at once.

    Results

    Christine immediately contributed to the travel team’s knowledge base and increased their overall expertise in the travel category. She helped to manage the multiple projects of the merger, implemented CWT globally, and finished the sourcing, implementation and contracting project.

    CWT Solutions Group’s resource supported the six-month implementation across 79 countries, partnering with IT to develop a global HR feed to ensure all profiles were created under the correct legal guidelines.

    Christine also worked closely with the procurement lead for airline contracts, to ensure processes between travel agents and airlines were aligned, and the new programs were executed effectively.

    Amongst the complex and technical demands of delivery across multiple countries, collaboration with multiple stakeholders, and balancing the ongoing merger and sourcing project, the implementation was done successfully, on schedule and on within budget for the client.

    The client gave strong reviews of Christine’s performance, resulting in the extension of the initial engagement, which was set up for a year, to an extended 6-month contract.

    Christine said: “I really enjoy working with different customers. When I start with a company, I quickly try and understand their business needs and what needs to be done to meet our goals on the project. In all my years of global travel management, I try to help my customers achieve program improvements and be successful.

    Quotation mark
  • Digitalization: Let technology free you to focus on what really matters

    Results at a glance

    • Bespoke digital tool benefiting all CWT Solutions Group clients 
    • Streamlined communication among all sourcing stakeholders 
    • Improved data visibility 
    • 50% decrease in number of emails exchanged 
    • Clients’ time savings of 30%

    Challenge

    A major global IT company needed to reduce time spent on hotel RFP project management. The sheer volume of data and numbers of hotels in its program meant it was impossible to conduct a classic hotel RFP.

    The client appointed CWT Solutions Group to run and negotiate its hotel RFP while also reinventing the way hotel RFPs were managed – with more efficient and effective methods, processes and communication flows.

    The IT company, which is based in the US, has more than 3,000 hotels in its program across multiple countries, with an annual spend of over $300 million USD. Historically, during the six-month hotel sourcing process (from data consolidation to negotiated fares audits) exchange of information and feedback from the client and project stakeholders was done through Excel files or emails.

    The client was concerned it would become challenging to maintain seamless communication flows during the sourcing process – particularly because information needed to be validated at local and global levels.

    “This was a real concern for our client and definitely not acceptable for an IT company,” said Sweety Puddoo, manager, CWT Solutions Group. “We needed to improve communication processes and assist the client with visibility of full, accurate data that would inform its decision making.”

    Not only were there issues around exchanging files, but, as for all clients, the complexity of the task and the workload involved in consolidating feedback on Excel documents meant there was a risk of errors and inefficiencies.

    Results

    Moving to an online platform significantly enhanced the overall management of the hotel RFP and solved the problem of transferring huge amounts of data between us and the IT company immediately. It improved the communication flow among the various stakeholders involved in the project.

    Other benefits were:

    • Significant time gains during the RFP project management
    • Number of emails exchanged was halved – improving efficiency
    • Transparency as everyone can see the same level of information
    • Centralization of information
    • More interactive experience
    • Risk of error eliminated

    “The HVT improves data visualization, with access to their key performance indicators, to give clients more insights. This helps companies make decisions more easily,” said Sweety.

    The success of this digital project meant we were able to roll out the HVT to most other clients the following year. An updated version went live in 2019 and became a classic tool we use for all clients.

    Clients using the new tool are seeing time savings of 30% on specific validation tasks.

    Feedback from one client revealed:

    • All users satisfied with using the HVT
    • 71% of users reported efficiency gains of more than 30% when using the HVT compared with previous solicitation method 

    CWT was the first travel management company to bring such a tool to market and it has already helped us win new clients and new prospects.

  • Predictive analytics – How travel managers can use predictive analytics

    What is Predictive analytics?

    Predictive analytics, also referred to as intelligent data modeling, is used to predict future actions and events by using large and varied data sets and forecasts. It is currently used in many varied industries, including ecommerce, banking, finance, and healthcare.

    Solutions Group introduces predictive analytics capabilities

    CWT Solutions Group has built an advanced data model that sifts through more than 85 indicators and metrics. This includes large historic travel data sets, as well as public data on commodity prices, macro-economic indicators, weather, and holidays. Those data points are analyzed to identify patterns and correlations, generating robust predictions for a company’s future spend, specifically the number of trips and cost per trip.

    3 ways predictive analytics can uncover
    savings opportunities

    With your travelers

    Communicate with defined traveler groups to keep them within company policy, encourage the use of alternative suppliers and proactively adjust budget caps.

    With suppliers

    Optimize your supplier program by managing the number of suppliers, adapting your negotiation targets and caps, reviewing your contractual goals,and updating your online booking tool.

    With internal business stakeholders

    Act as an internal consultant supporting business unit leaders when they need better insights on travel trends and travel budget planning.

    How can it help me?

    In today’s environment managing travel programs should not be just about monitoring and taking corrective actions. Predictions enable all stakeholders in the business travel industry to better anticipate and to act proactively.

    Read our white paper to explore how predictive analytics can reveal new savings opportunities for those who manage travel.

    Image credits: Adobe Stock

  • Predictive analytics: Predictive modeling to control travel spend

    Results at a glance

    • Data modeling revealed a probable cost increase valued at US $300,000 at company’s top supplier
    • Risk identified in key market (London), representing more than US $1.5 million spend
    • US $150,000 potential savings by moving bookings to 2 other suppliers

    Challenge

    A leading global technology company with a key workforce based in Western Europe wanted to better react to market forces that impact their supplier costs. We applied advanced modeling to their integrated travel, expense, credit card and HR data and combined it with CWT’s vast industry-specific data.

    Our capabilities combine clients’ historic travel data sets with more than 85 macroeconomic KPIs, plus commodity prices such as GDP, inflation, food prices, and fuel prices. We then analyze this data to identify patterns and correlations that uncover robust predictions about different variables, including factors such as ‘number of trips’ and ‘cost per trip’.

    The client wanted us to apply modeling to their activities and spend in London because it is a key market with a high volume of business travel. London represents spend of more than US $1.5 million each quarter for this client.

    Results

    After identifying the probable risks for our client, we recommended they take actions to protect the organization from the impacts of a price increases at its top hotel supplier.

    We recommended targeted communications to employees traveling to London, as well as modifications to the online booking tool to redirect travelers to the two alternate hotel suppliers with lower rates.

    These actions would help the client reduce the number of bookings at its top supplier and the underlying cost increase. We helped the client save around US $150,000 of additional costs by shifting a significant portion of bookings to two alternative suppliers with lower costs over the same time period.

  • Business insight consultant: Getting to the heart of data

    Results at a glance

    • Relevant and accurate data meets stakeholders’ needs and saves time
    • Expert consultant provides insight specific to client
    • Bottom line savings

    Challenge

    Multinational aerospace company was swamped by travel data. With a total annual travel and expense spend of 300M euros globally, there was reporting galore. It was generated by consultants at CWT Solutions Group, the client’s program manager and others, but how useful was it?

    Information that should have proved invaluable was not always being put to good use. The company was concerned about:

    • Potential discrepancies or gaps in travel data if methodology differed between territories
    • Too many reports being received but not used internally
    • Lack of a clear course of action to be taken as a result of issues highlighted by reporting

    The company, which is headquartered in Paris, France, worked with us to identify how data could better meet its needs.

    Results

    The project addressed stakeholders’ data needs by streamlining the reporting process and clarifying the right set of reports and deliverables. As a result, they benefit from:

    • Data and figures they can trust
    • More time to focus on strategic topics as irrelevant information has been eliminated
    • Flexibility to request ad hoc reports from BIC

    Over the past two years, CWT Solution Group’s data monitoring projects have evolved significantly. We have shifted our insights priorities with this client, including:

    • Projects calculating efficiency of airline subscription cards for frequent travelers
    • A comprehensive monitoring of key routes on key markets

    The project team has learned that our observations and corrective actions are not always immediately impacting data, but thanks to continued monitoring we can deliver extraordinary results. For example, our analytical report monitoring trends on the French domestic market identified existing travel performance, potential hard dollar savings levers and actions to be implemented. After a few months of the monitoring project, we were able to impact the client’s travel spend by generating more than 1.15M euros efficiency gained on top routes.

    Jakub concluded: “That reconfirmed the direction we have agreed on within the project team and helped us in driving further innovative projects.”

  • The staff of dreams: Three top destinations for incentive trips

    Few things boost employee morale like recognition, except perhaps rewarding them to the trip of a lifetime. Our research reveals that 33% of travelers cite visiting a new destination as the top reason they believe that the positives outweigh the negatives when traveling for work.

    These days, a run-of-the-mill trip won’t cut it with the Instagram generation. They’re used to spending on experiential purchases in their personal lives.

    The characteristics that make for a successful incentive trip include unparalleled cultural experiences and unusual destinations. Here are three of the best of the moment..

    Seville, Spain

    Seville boasts intoxicating historic appeal with its Gothic cathedral, Mudéjar palaces, baroque churches and medieval lanes dotted with orange trees that fill the air with their scent. With boutique and luxury hotels, Andalusian cuisine and serious day trip potential,  the city is growing in popularity. Don’t leave Seville without going on a tapas tour, visiting the majestic palace of Alcázar or trying the local Flamenco dance.

    Bogota, Colombia

    Cosmopolitan and colonial in equal measure, experience a whirlwind of history and modernity in the capital. Admirably preserved colonial buildings are home to fantastic museums, hotels, bars, and restaurants. Start at La Candelaria, the cobbled downtown area. All of the coolest bars and restaurants are here along with traditional attractions, radiating from Plaza de Bolívar. 

    Siem Riep, Cambodia

    Few places in the world come close to the splendor of the world-renowned Angkor Wat, which has been a UNSECO world heritage site since 1992. Get up with the sun to visit Angkor Wat and famous temples like Ta Prohm and Bayon temple. Once primarily a backpacker destination, Siem Reap now boasts stunning boutique hotels, experimental cuisine and an abundance of unforgettable activities from bike tours to cooking classes. 

    Find more ideas for incentive travel.

    Image credits: Adobe Stock

  • CWT expands Finance leadership team with two appointments: Senior Vice President & Chief Accounting Officer and Vice President of Financial Planning & Analysis

    CWT, the B2B4E travel management platform, has appointed Robyn Arnell Brenden as Senior Vice President & Chief Accounting Officer and Fernanda Petto as Vice President of Financial Planning & Analysis, to its dedicated Finance Leadership team. Both will report into Michelle Frymire, Executive Vice President and Chief Financial Officer who joined the business in January. These new appointments will see Robyn lead the global accounting and control organization and Fernanda will lead corporate financial planning and analysis.

    “With both Robyn and Fernanda’s appointments, our Finance organization will continue to successfully accelerate its efforts in delivering world class business partnership, analytics, data and support to the wider CWT business,” Frymire said. “I’m delighted to welcome both Robyn and Fernanda to the Finance Leadership team, who bring with them a wealth of experience and skill from a broad set of industries, making them uniquely suited for these roles.”

    Prior to joining CWT, Robyn held several positions at Marriott & Starwood Hotels including SVP Finance, VP & Corporate Controller and Chief Audit Executive, as well as having worked for Promus Hotels. Most recently Robyn was the VP Controller for Sprouts Farmers Market and has a long track record of successfully transforming, developing and leading standardization of a global accounting function.

    Before joining CWT, Fernanda was at Mosaic, where she was the director of Corporate FP&A for the past seven years. Prior to this, she spent six years at General Mills Inc, where she held several financial leadership positions. She brings to the business significant multi-industry experience, having worked for companies such as Avaya, Cisco Systems and BankBoston. 


    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • The road less traveled: How to make an old routine feel new

    To an outsider, traveling for work can seem like a glamorous whirlwind of big deals made in boardrooms or winding down at iconic rooftop bars. But for anyone who travels regularly, the reality of business travel can be more sallow complexions and attending your child’s birthday party via FaceTime.

    Despite the challenges of living the suitcase life, our research reveals that 92% of business travelers feel that the positives of business travel outweigh the negatives at work and 82% say that it impacts home life positively. When asked what they value most about business travel, 33% of travelers say, “travelling to a new destination.”

    “Traveling to a new destination and getting out of the work routine are some of the most exciting factors associated to business travel according to our findings” says Niklas Andréen, Executive VP and Chief Traveler Experience Officer at CWT. “It’s important that we recognize the true value that travelers find in their travels, and understand what provides the most positive benefits while on the road.

    New experiences change our brain chemistry for the better. Realistically though, business travel rarely takes us to Lima one week and Tokyo the next. Many business travelers visit the same destination multiple times a year. Here are three ways to inject the exhilaration of a novel destination into your routine trip.

    People power

    “Life is about connection and community,” says Mark Groves, a human connection specialist, “the rest is just BS and details.” Making a conscious effort to connect with people outside of work can offer new insight into a place while stimulating the production of Oxytocin. Chatting with your cab driver about life in the city or with the cleaner about their family, can reduce tension by lowering blood pressure.

    Similarly, carrying out good deeds triggers the release of mood-regulating serotonin. You can turn the minor irritations of travel into opportunities to boost your mood. Throw an anxious-looking parent a smile or put your phone away and chat to a stranger in the hotel lobby.

    Old city, new light

    “When a man is tired of London, he is tired of life; for there is in London all that life can afford,” 18th Century poet Samuel Johnson famously said. But in his time, the same clothing brands and cafes didn’t dot the shopping arcades of London and Jakarta alike. Cities are more homogeneous now. On the other hand, technology has made it possible to discover new facets more easily than ever before.

    Your app store is a great place to start. Use an app to simplify your travel, giving you time and head space. Detour offers GPS-guided audio walks that deliver an immersive experience in 17 cities around the world. Each audio tour is narrated by a local, so you’ll be getting beneath the surface of the place.

    Meanwhile, event platforms like Meetup or Eventbrite allow users to search for local events, talks or shows not listed on major tourist sites.

    From policy to perk

    Ask your company to partner with a travel management company that values your desire to explore beyond your work schedule. Does your company policy allow for options like extending your stay to travel out of town, or the opportunity to stay in unique accommodation?

    Image credits: Adobe Stock

  • CWT collaborates with Amadeus and American Airlines to issue live NDC booking in production

    CWT, the B2B4E travel management platform, today announces its first successful live NDC booking through Amadeus Selling Platform Connect, a Level-4 NDC-certified solution that has the capability to shop, book, pay, cancel, refund, void and exchange tickets.

    The ticket, issued on American Airlines, was done within an actual production environment. It reinforces CWT’s belief that working with travel distribution partners, and our airline partners, results in the best outcome for the industry and shopping experience for the customer.

    “This is a tremendous milestone in the NDC journey and is an early stage indicator of what can be achieved with industry and technology cooperation,” said Erik Magnuson, CWT’s Vice President, Air Distribution Capabilities. “While this is a hugely positive step forward to making efficient NDC consumption a reality for the business traveler, it is still early days. We need to continue to collaborate as an industry to ensure NDC standards and capabilities can solve for the complexities of corporate travel at scale.”

    “It’s great to have CWT as part of our NDC [X] program, as a key partner that has been truly engaged from the program’s inception,” said Gianni Pisanello, Vice President of Amadeus NDC [X]. “To ensure global adoption of NDC, it’s been crucial to work hand-in-hand with travel management companies like CWT so agents can access, compare, consume and service content via an NDC-connectivity easily and with minimal disruption to their processes and systems.”

    “The core of American’s NDC strategy is to improve the customer experience no matter where our customers choose to shop,” said Neil Geurin, Director of Distribution Strategy at American. “Today’s announcement by CWT is another key milestone for American in making our NDC-enabled content more broadly available to our customers.”

    CWT is continuing its NDC pilot programs and will look to update the market further on developments towards the end of the year.


    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • Athens – Uncover the ancient empire of Greece

    Arriving in Athens, you get a dual vision of the ancient history and the developing modernity of Greece, giving you a taste of what is to come. The creative energy that sparks through the city is like no other – despite economic hardship, the Athenians dazzle the city with vibrancy and excitement. Athens remains a unique M&E destination, where in most cities pre-planning is necessary, but there you can purchase tickets for a show as it is beginning, or sit down for dinner at a local restaurant before it is even open. They reward you tenfold for your presence and welcome you warmly. Above it all, Athens incentivizes many meetings and events clients each year. The history, culture, accessibility and vast number of suppliers ready to host, draw in many meeting planners repeatedly.

    Unforgettable Athens

    Athens ranks as one of the leading European cities for meetings and events. Its unique landscapes of Ancient Greece and diverse environment makes it the perfect location for incentive travel. With year-round warm weather spanning from 13 degrees Celsius in January, to highs of 32 degrees Celsius in July and August.   

    There is plenty to do in Athens, but what reigns as the leading attraction is climbing to the UNESCO World Heritage Site, Acropolis. The views allow you to appreciate many of the ancient buildings, which hold great architectural and historical significance. For street art lovers, there is plenty of beautiful pieces to discover in Athens, ranging from classic graffiti art right through to modern street art, where most of it resides in the Plaka area. If you are in Athens on a Sunday, you cannot miss the hourly changing of the guards outside the Parliament Building at Syntagma. However, if you visit specifically at 11:00 am, the guards are dressed in a traditional Greek uniform, and they perform an elaborate routine that is well worth a watch. 

    Enjoy a plethora of traditional Greek food with fresh flavours derived from the fertile soil, salty breeze from the islands, and true tasting notes that come through with all the fresh ingredients.  You can indulge in fresh fish, that are chargrilled with a touch of oil and zesty lemon, the rest of the flavour remains in the fish. 

    Beyond Athens, the peninsula is home to spectacular monuments, such as world-renowned Temple of Poseidon, long stretches of beautiful golden sand beaches, or explore the thermal heated laze or the local monastery with bejewelling mosaics. 

    8 reasons to host an event in Athens

    1. Easy access from 162 local and international cities, across 50 countries with up to 60 airlines flying into Athens over 2,500 times a week.

    2. Athens remains as the only European capital to offer marine-focused services, within thirty minutes you can find yourself in the center of Athens with plenty of spots for business meetings and group dinners before escaping back to the Athenian Riviera. 

    3. Athens has some of the state-of-the-art meeting venues, from large business hotels with extensive meeting rooms and venue space that can be adapted to all your needs.

    4. You will have difficulty choosing where to stay, with over 32,000 rooms across 666 hotels, including some of the most luxurious chains such as the newly opened Four Seasons Astir Palace.  

    5. Established as one of the leading meeting destinations worldwide, it continues to grow and execute extraordinary events, conferences, gala dinners and more!

    6. Mixing business with leisure, attendees are encouraged to make the most of event attendance in Athens. The contemporary vibe caters for every part of the leisure tourism market, with a twist of local culture, with world-famous museums and breathtaking UNSECO sites.

    7. Athens’ stable all-year-round climate makes it perfect for hosting outdoor activities, especially with its incredibly mild climate, blue skies, and up to nine hours of daylight every day. 

    8. The geographical location makes it a viable and cost-effective choice to host events, especially as it remains at the centre of three major continents, Europe, Africa, and Asia.  

    Traveling to Athens

    Traveling to Athens has never been easier, especially with American Airlines’ Group & Meeting Travel (GMT) program. Attendees can travel together in large groups of 10 or more to explore this gorgeous destination in Greece. Take advantage of group fares and special pricing for meeting, conference and incentive travel. Enjoy several key benefits, such as discounts for both premium and economy cabins, and improved seating allocations allowing all attendees to sit together. 

    In addition, American Airlines’ Group & Meeting Travel program offers you more flexibility overall. Block Fares provide guaranteed fares and allows your group to hold space up to 11 months in advance. Zone Fares guarantee fares from various geographical zones of departure, and meeting and conference discounts that accommodates large groups traveling for business meetings, conferences and tradeshows. 

    It is time to host your next meeting or event in Athens. 

    This edition of See Yourself Here is proudly sponsored by: 

    Insider insights

    Ian Cummings, VP of CWT Meetings & Events EMEA:

    “Athens may have dropped off the map for a short period, but it is cropping up more as an “in-Vogue” destination once again. It makes for the perfect incentive hotspot with extensive luxe activities such as boat trips to secluded Aegina island on a RIB boat or having a conference with additional leisure time attached. After all, in Greece you are never far from water.

    I recently revisited Athens, and the number of quality hotels has increased over the years, including the latest addition, Four Seasons Astir Palace. They meticulously renovated the property, filled with amazing meetings, conferences, and incentive facilities. The central location makes it easy to visit all the world-renowned attractions, including The Acropolis, and the nightlife in Glyfada. Above all, the food scene in Athens is outstanding, with top-tier restaurants such as NOLAN, serving fresh fish, mezes, salads, and mouth-watering baklavas. .”

  • Flying in Fog: Can your travel program weather turbulence?

    Whether you favor older wisdom like the Serenity Prayer or a daily dose of Instagram inspiration, some version of “control the controllable” offers solace in strange times. Humans aren’t built for extreme uncertainty and there’s a lot of it around between climate change, trade wars, Brexit upheaval and rising oil prices.

    After steep rises in 2019, prices in the global travel industry are likely to slow in 2020, with flights rising 1.2%, hotels 1.3%, and rental car rates up +1%, outlined in our Global Travel Forecast. Global uncertainties are set to put a damper on pricing forecasts.

    Despite everything, you still need to deliver a return-on-investment in your travel program. Here are three ways to turn uncertainties into opportunities in 2020.

    1. Boost your program – Take advantage of price fluctuations. For example, our price optimisation service automatically re-books air and hotel reservations at lower prices. You gain measurable return-on-investment that incorporates cost savings, plus employees are more engaged and productive.

    2. Make sticking to your policy attractive to employees – Providing employees with digital connected tools will help them focus on their job in hand throughout the life cycle of their trip, and not the mechanics of travel,” says Dan Kelly, CWT’s Director of Product and Services Marketing EMEA. “In doing so it will support successes against travel program objectives such as employee engagement and policy compliance.”

      One way of doing this is to use targeted emails and text messages for more effective employee communications on your travel policy. You can educate, influence actions, and provide positive feedback.

      It also helps to record and track employee satisfaction for all areas of the travel experience so you can identify and deal with any issues with suppliers.

    3. Use your data to promote productivity – Travel is seen as a cost centre but it should be seen as a revenue generator or a profit centre – it’s an enabler,” says Richard Johnson, Senior Director Solutions Group, EMEA. “Although the industry has not previously been able to make this case about return-on-investment (ROI) in a compelling way, we can do that now with data. You have to think about how employees can operate productively while travelling on business.”

    Get a head start on 2020 and look for more ways to bolster your travel program in  our 2020 Global Travel Forecast.

    Image credits: Adobe Stock

  • CWT appoints John Pelant as Chief Technology Officer

    CWT, the B2B4E travel management platform, today announces the appointment of John Pelant as Executive Vice President and Chief Technology Officer, with effect from 1 November 2019. Based in Minneapolis, John will report to Kurt Ekert, President & CEO of CWT, and serve as a member of the CWT Executive Leadership Team.

    Formerly CWT’s Chief Information Officer (CIO), John will oversee the continued development of CWT’s engineering and technology, innovation and IT infrastructure and operations. He will take over these responsibilities from Andrew Jordan, who has decided to leave the company at the end of 2019 to pursue other interests outside of CWT, until when he will be working with John to ensure a smooth leadership transition with customers, technology partners and colleagues.

    “A terrific leader who has been with CWT for many years, John brings invaluable insight and a track record of execution to our B2B4E focus. I am delighted to announce this appointment,” said Kurt. “I am also saddened to see Andrew go, and thank him for the incredible contribution he has made delivering against our digital strategy, and for helping our strategic transformation. On behalf of everyone here I wish him every success and happiness in the future.”

    A former Vice President (VP) of Global IT Operations, VP Global Product Development and VP Americas IT & Global Functions, John was appointed Senior Vice President and CIO of CWT in August 2016. He is also active in the non-profit sector as a Board Member of the Orphaned Starfish Foundation, a technical advisor to Thorn, and a mentor to the Genesys Twin Cities project.

    John holds a Bachelor of Science degree from St John’s University in Minnesota.


    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.