Traveler login

Product updates

Introducing the latest myCWT product and service enhancements

Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.

Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.

Q2 – 2025
Q1 – 2025
Q4 – 2024
Q3 – 2024
Q2 – 2024
Q1 – 2024
Q4 – 2023
Q3 – 2023
Q2 – 2023
Q1 – 2023
2022
2021

Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.

  • 2040: Baseline, Boom or Bust

    As we enter an era of rapid transformation and unprecedented challenges, it is essential for travel managers, meeting & event planners, and corporate decision-makers to look ahead and frame our current strategic thinking with a clear vision of the future. Business travel and meetings and events (M&E) are poised for significant change over the next decade and a half, driven by a complex interplay of sustainability goals, technological advancements, evolving work models, and geopolitical dynamics.

    In this paper to mark the 10th anniversary of our Global Business Travel Forecast, we explore, for the first time, a long-term vision of the future and potential trajectories through three distinct scenarios, each offering insights into how these forces should affect policy-making, budgeting and priorities. By examining these scenarios, we can better understand the diverse possibilities that lie ahead and the strategic imperatives required to thrive in each potential future.

    Based on trajectory data analysis and interviews with industry leaders, behaviorists and climate tech founders, this forward-looking approach enables us to anticipate changes, strengthen our strategies, and make informed decisions that align long-term objectives. It is through this lens of foresight and adaptability that we can build resilience, seize opportunities, and navigate the complexities of the future.

    We invite you to reflect on the insights presented, and consider how your organization can prepare for the opportunities and challenges that lie ahead. Together we can ensure that travel and meetings remain catalysts for growth, scalability and sustainable practices.

    1. Scenario development is both an art and a science
    2. Megatrends Shaping the Future of Business Travel, Meetings and Events
      • Sustainability goals the new crux of corporate policy
      • Technology Revolutionizes Travel Management
      • Modern work models spark new travel patterns
      • Changing demographics open doors to new opportunities
    3. Three Scenarios: Base case, boom and bust
    4. Future-proofing strategies
    Download 2040: Baseline, Boom or Bust (1.17 MB)

  • CWT GBTA Global business travel forecast 2025

    When it comes to pricing, global business travel has finally reached an enduring, higher baseline. Prices will continue to rise in 2025, but only moderately, so expect a period of normalized growth.

    However, this pricing environment, one of marginal gains and price regularity, is fragile. Global leisure travel has now realized a lot of its pent-up demand, while corporate travel has been resurgent, with 2024 edging at preCovid levels.

    There are many factors at play, whether its volatile oil prices, labor costs and constraints, inflationary pressures, and geopolitical factors. As this elevated baseline edges upwards, albeit marginally, travel budgets will come under increased scrutiny, especially as travel patterns and attitudes change.

    It’s why business travel can’t be viewed in a silo, and the true value to an organization must be fully realized. This forecast can help with those calculations.

    Download icon
    Download CWT GBTA Global business travel forecast in PDF format (1.17 MB)

  • Capitalize on emerging technologies in corporate travel

    Technological advancements are accelerating at an unprecedented pace. How will emerging innovations like Generative AI, blockchain, and self-sovereign identity (SSI) transform corporate travel? 

    BTN and CWT probed global CEOs, travel managers, industry consultants and tech experts on the promises, questions, and expectations these innovations raise and how they are set to reshape traveler experience, cost control and service delivery in corporate travel and events. 

    Download and discover

    • The technologies that will have the greatest impact on corporate travel in the next 2-5 years
    • How these emerging technologies are poised to control costs, enhance service and security, and boost efficiency
    • The critical challenges, opportunities, risks and roadblocks each innovation raises
    • What travel managers, buyers and experts anticipate from these innovations 
    Download Emerging Technologies in Corporate Travel in PDF format (1MB)

  • 3 ways to help boost the confidence of your traveling employees

    Leading a team – especially during a crisis – takes patience and fortitude. When your direct reports express confusion, it’s important to support them. Since the start of the pandemic, we’ve navigated the changes in our industry by engaging with experts within CWT and the wider business travel and meetings & events industries.

    As a growing number of people around the world return to offices, home workers need increasing support and business travelers take to the skies again, how can companies encourage their people to make the right decisions with confidence? Here are three tips from some of our most popular blogs, podcasts, and downloads.

    1. Take care of well-being first
      Overall confidence is a symptom of well-being and balance. “Take breaks, stick to a routine and engage with colleagues” recommends Catherine Maguire-Vielle, CWT’s Chief HR Officer, in a post listing helpful work-from-home pledges.

    2. Simple resources lead to confident decision-making
      The surging volume of available information can adversely affect not only well-being but also our ability to make decisions in a stress-free manner. Help your travelers cut through the noise, check restrictions and plan for their trip.

    3. Communication is key
      Restrictions may have eased but many companies still struggle with building confidence in their traveling employees. Do your staff know exactly what measures are being taken to protect them on the road? “We need to make sure that travelers are aware of all the measures being put in place to ensure their safety,” says Angeline Khoo, VP Customer Experience at Singapore Airlines in a recent podcast on how to build employee confidence. Help them know what to expect at the airport, on a flight and on their next hotel stay.

    Image credits: Adobe Stock

  • Responsible Airline Sourcing: The ECO approach

    Results at a glance

    • Top sustainable suppliers showed high traveler wellbeing initiatives with an average traveler experience score of 4.4 out of 5
    • 18% carbon reduction opportunities within Thales’ most sustainable suppliers identified
    • 3% incremental savings generated despite pandemic related volume declines

    Challenge

    Pioneers in sustainable travel initiatives, Thales has reported on their business travel greenhouse gas emissions since 2010. Aiming to reach a 40% emissions reduction target by 2030, the travel team identified suppliers as major contributors toward achieving this target.

    Thales needed a way to incorporate sustainability and traveler wellbeing into their preferred supplier selection process, ensuring the airline partners selected could maintain competitive pricing, prioritize traveler comfort and experience, and support environmental sustainability targets.

    Solution

    Solutions Group’s unique sourcing service applied a triple bottom line approach across employee wellbeing, climate impact and organizational performance (ECO) to supplier selections. Solutions Group provided a framework and evaluation matrix to assess suppliers in four categories leading to an ECO Score: 

    • Commercial offering 
    • Sustainability
    • Traveler experience
    • Social/Ethical practices

    ECO scoring normalized intangible aspects of travel, assigning numerical value to all supplier benefits to drive responsible supplier selections. 

    The ECO method offers a ground-breaking approach to travel procurement. Factoring employee wellbeing, climate impact, and organizational performance into the sourcing process, ECO uncovers the full value and impact suppliers can have on a responsible travel program, allowing travel managers to align with like-minded suppliers who will support all travel program goals. 

    Results

    Solutions Group identified a clear overlap between suppliers with high environmental initiatives and those investing in traveler experience. The ECO scoring allowed for easy identification of well-rounded suppliers.

    With added insight in supplier sustainability, Thales identified the opportunity to reduce carbon emissions by up to 18% on top routes by aligning with sustainable airlines.

    Even with the inclusion of responsible considerations to the scoring process, commercial success remained high. Thales achieved sourcing best-in-class discounts on 80% of top routes, and maintained strong supplier support to the new approach with 100% of suppliers responding to the additional questions.

    Next steps

    Steering travelers toward the most responsible suppliers, Thales has preferenced airlines based on their sustainability scores within their online booking tool. 

    Responses will be saved, and comparisons will be made in the next sourcing exercise to measure airlines’ progress on responsible practices. Scoring criteria will strengthen with each RFP to ensure progress toward a net-zero travel program.

    Quotation mark

    “The ECO approach allowed us to redefine our calculations with the emission factor rule validated by Thales Health, Safety and Environment department. It also provided our group an RFP evaluation tool based on accurate criteria, on social, climatic or traveler experience which will enable us to work hand in hand with our partners to achieve our common ambition with concrete action plan and enhanced monitoring.”

    Charlotte Kilfiger
    Travel Category Manager, Thales

  • Unclouded vision: Here’s what to expect on your next flight

    With the aviation industry experiencing a slow return to travel – the industry is predicted to lose over 300 Billion USD as a result of the pandemic – airlines around the world have introduced measures and protocols to provide passengers with assurance to fly again.

    Even as most borders remain closed or restricted to essential travel, the flight experience has been completely overhauled. Here are 5 changes you can expect on your next flight out:

    1. Health declarations and travel documents

      These are expected to stick around for some time as governments continue to battle the spread of COVID-19. With ever-evolving travel restrictions, airlines have been working closely with authorities on the types of health declarations and documents required to fly – these include recent travel and transit history, current health conditions, whether passengers have had contact with any COVID-19 patients in the last 14 days, and test results for some countries.

      If you need to travel during this period, review your company’s travel policy and ensure you are kept up-to-date on what you need to do before you fly. Use our CWT Travel Essentials tool for select country requirements, and IATA’s regulatory information by country, for passport, visa, and quarantine requirements.

    2. Contactless

      Have you ever kept a collection of your physical boarding passes or used them as bookmarks? Expect to see less of these as airlines push for the use of online check-in and mobile boarding passes to minimize contact. For passengers with check-in baggage, many airports have contactless check-in and bag-drop facilities using automated kiosks.

      Should there be a need to check-in at the counters, you might encounter staff standing behind clear shields or sneeze guards as an extra layer of protection.

      Onboard, you might find yourself grouped into dedicated seating zones to separate transit passengers from non-transit passengers, have the seats near you blocked off, or experience more stringent boarding and deplaning procedures to ensure safe-distancing and minimize contact.

    3. Protective equipment and masks

      Many airlines have mandated the wearing of masks throughout each flight, except for mealtimes. It is also recommended that masks be changed every 4 hours.

      To protect the safety of employees, airlines have provided cabin crew with protective equipment such as masks, goggles, gloves, and face visors.

    4. Cleaner planes

      Most airlines have introduced frequent cleaning procedures before and during the flight using high-grade industrial disinfectants and electrostatic sprayers. Passengers can also request individual anti-bacterial wipes or sanitizers if available.

      Many planes are equipped with hospital-grade High-Efficiency Particulate Air (HEPA) filters capable of removing more than 99.9% of microbes in the air. It has been reported that EPA approval was given to a major airline to use a breakthrough surface coating that kills viruses for 7 days, and may become more widespread.

    5. Simplified in-flight services

      Business and first-class passengers may find their usual multi-course meal service replaced with a single-tray meal service to reduce contact. For some airlines, meal service has been suspended either due to safety or regulatory reasons, or simplified with the provision of sealed snack bags and beverages.

      Inflight duty-free shopping will also likely be unavailable to reduce interaction between passengers and the cabin crew. 

    Read up on essential resources and information on returning to travel.  

    Image credits: Adobe Stock

  • CWT announces new operating structure

    CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces a new operating structure aimed to accelerate innovation, transformation and growth. With immediate effect, Patrick Andersen is appointed President, Commercial & RoomIt, Niklas Andréen is appointed President, Traveler Experience & Customer, and Michelle McKinney Frymire is appointed President, Strategy & Transformation, Chief Financial Officer.

    The three newly created global operating units these leaders will oversee comprise:

    Commercial & RoomIt: Global Supplier Management, RoomIt, Marketing, Product, Partnerships, External Communications, and Solutions Group;

    Traveler Experience & Customer: Traveler Experience, Global Sales, and Customer Engagement, including oversight of all industry verticals;

    Strategy & Transformation: Finance, Technology, Talent & Performance, Enterprise Projects, and Strategy.

    Along with these changes, Kelly Kuhn, an outstanding leader throughout her thirty-plus year career at CWT who has delivered market share growth and strong performance as Chief Customer Officer over the past four years, has decided to step back from her operating role to assume the newly created role of Special Advisor, while remaining on the Executive Leadership Team.

    Lauren Aste, Chief Legal Officer, Catherine Maguire-Vielle, Chief Human Resources Officer, John Pelant, Chief Technology Officer, and Chris Vukelich, Strategic Advisor, remain in their roles and on the Executive Leadership Team.

    CWT has taken a number of additional steps to weather the challenges of the pandemic and position for the future. The company recently announced a successful capital raise of $250M, backed by strong support from its bondholders, lenders and shareholders. Given the need to re-align resourcing in today’s market conditions but also to protect employees, operating costs have been managed mainly through temporary furloughs and pay reductions, and more recently also through voluntary programs offered by the company that have received strong interest from employees globally.

    Commenting on developments, CWT President & CEO, Kurt Ekert, said: “As we navigate and emerge from the impact of the global COVID-19 pandemic, we do so from a secure financial base, with a talented and aligned team, and looking to expand our industry leadership position. We have used the quieter lockdown period to progress a number of innovations and initiatives, with a focus on developing and delivering material value to our clients and their travelers. I commend my CWT colleagues across the world for their customer-focus and spirit.”

    Image caption: Left to right: Niklas Andréen, Michelle McKinney Frymire, and Patrick Andersen.

    Notes to Editors

    1. CWT Specialist Operations

    CWT Energy, Resources, & Marine provides travel management solutions for many of the world’s leading companies in the oil & gas, mining, offshore, marine, and alternative energies industries.

    CWT Meetings & Events is CWT’s meeting & events division. It delivers innovative, high-quality projects for its clients across all industry sectors globally. Its creative know-how helps it deliver awe-inspiring events, and its logistics expertise guarantees professional meeting services, group travel, and compliance.

    CWTSatoTravel is the largest provider for global corporate travel services for the US military and civilian government agencies.

    CWT Solutions Group is the consultancy arm of CWT. Solutions Group drives value and growth to its clients’ businesses by helping them to extract more value from their travel and expense program through state-of-the-art technology and business travel knowhow. Its innovative approach focuses in four key areas to achieve true ROI: travel and expense strategy, data insights, supplier management, and travel services outsourcing.

    RoomIt by CWT is the hotel distribution division of CWT. Every day it matches travelers with the right room at the right rate, and every minute over 125 hotel rooms get booked. It also provides travelers with the amenities and loyalty programs they want, while helping organizations control their budget and improve travel oversight.

    2. CWT Executive Leadership Team (@ 2 September 2020)

    • Patrick Andersen – President, Commercial & RoomIt
    • Niklas Andréen – President, Traveler Experience & Customer
    • Lauren Aste – Chief Legal Officer
    • Kurt Ekert – President & Chief Executive Officer
    • Kelly Kuhn – Special Advisor
    • Catherine Maguire Vielle – Chief Human Resources Officer
    • Michelle McKinney Frymire – President, Strategy & Transformation, Chief Financial Officer
    • John Pelant – Chief Technology Officer
    • Chris Vukelich – Strategic Advisor

    3. Presidential Appointee Biographies

    Patrick Andersen, President, Commercial & RoomIt

    Patrick joined CWT in 2008 and has over 30 years’ experience in global travel & logistics, with various international leadership roles at Deutsche Post Worldwide and DHL. Patrick also serves as a Non-Executive Member of the Board at Global Minnesota, and MNSNAP, and is on the Board of Overseers for the Carlson School of Management. He studied management at the London Business School.

    Niklas Andréen, President, Traveler Experience & Customer

    Niklas joined CWT in 2018 and has over 20 years’ experience in global travel, tourism and technology, having held various international leadership roles at Travelport and consulting positions with Accenture, Connecta and Monitor Company. He has started two businesses and served as an Advisory Board Member of the Cornell University Center for Hospitality Research. Niklas current serves as an independent board member of B&B Hotels Group, an international hotel chain. He holds an MSc in Business Administration from the Stockholm School of Economics and is a Wharton Executive Education Aresty Scholar.

    Michelle McKinney Frymire, President, Strategy & Transformation, Chief Financial Officer

    Michelle joined CWT in 2019 and has 18 years’ travel industry experience, with CFO roles at Starwood Vacation Ownership and Delta Technology (a division of Delta Airlines), and financial leadership roles with Continental Airlines and Delta Air Lines. In addition, she held CFO positions at several private equity portfolio companies. Michelle currently serves on the Board of Directors for Family Gateway in Dallas, Texas. She holds a bachelor’s degree in economics from Austin College, and an MBA in finance and accounting from the McCombs School of Business at The University of Texas.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • Home sweet home: A WFH Charter to boost well-being

    If you’re more productive working alone than in an open-plan office, you wish that you didn’t have to spend time and money on long commutes, you’re a carer or the parent of a school-age child, you probably groaned as companies that were once staunchly anti-remote working moved their employees home overnight. Covid-19 proved that working from home (WFH) is possible and in many cases, preferable. A recent Gallup poll said that 50% of employees in the U.S preferred it to the office.

    Some people are more productive and motivated working at the office, others at home, and many a combination of the two, allowing for days at both locations. Whatever your preference, WFH will play a significant role in the future of work.

    Research company Global Workplace Analytics estimates, “Twenty-five to thirty percent of the workforce will be working-from-home multiple days a week by the end of 2021.” Smart companies know the importance of looking after the wellbeing of employees, whether they’re in the boardroom or at the dining room table.

    We created a CWT Working from Home charter to provide guiding principles. The goal is simple: To make sure we support each other and make life easier and more comfortable for everyone working from home. What pledges would you add?  

    CWT Charter for Working from Home

    Wellbeing, self-care and work-life balance

    I pledge to:

    • take breaks
      I will block time for meals and reduce screen time where possible.
    • look after myself
      I will eat well and make time for exercise during my workday.
    • stick to a routine
      I will do my best to maintain clear boundaries between work and home life.
    • set physical boundaries
      I will pack work equipment away at the end of the day or have a separate work area, if this is possible.

    Engaging with colleagues

    I pledge to:

    • check-in with colleagues
      I will have virtual catch-ups with colleagues to check-in, which are not just about work.
    • maintain human contact
      I will try to call colleagues rather than email where possible.
    • to stay connected
      I will use the intranet to stay up-to-date and engage with conversations colleagues are having.
    • create a safe space
      I will let colleagues know it is OK to discuss how they feel about current events. This is an unprecedented time and we are all feeling different emotions.

    Showing kindness and consideration

    I pledge to:

    • be OK with not being video-ready all the time
      I understand that we are not camera-ready or have to work from a different space in the home, and that is OK.
    • be patient
      I know it is not always a practical time to work on the phone or video call with family at home. It is OK if children or pets make noise or make an appearance.
    • be gracious
      I am mindful that I am entering someone’s home. I will not make people feel self-conscious about interruptions or their surroundings.

    Image credits: Adobe Stock

  • The 3 p’s of traveling during Covid

    Concerns about business travel have left many scanning news headlines and feeling none the wiser. While travelers are increasingly confident that hotels, ride-sharing companies, and airports have safety and security measures in place, we don’t always know what to consider and how to prepare for a trip.

    There’s a ton of advice out there and not all of it is accurate. Like with many things in life, less is more. If you’re feeling overwhelmed by contradictory information, just remember the 3 Ps: Pack strategically, plan ahead, and be patient.

    1. Pack strategically (and light)

      We’re going to have to accept a temporary pause on the luxury of packing our suitcase with outfits and accessories for every eventuality, from an invitation to go on a Segway tour with the CEO to impromptu after-dinner salsa dancing.

      The best way to travel is to pack exactly what you need and nothing more. Bag your liquids at home, don’t wear jewelry that could set off the security checks, wear shoes that are easy to slip on and off, and roll your clothes instead of folding them.

      Pack necessities such as your mask and sanitizer in an easy-access compartment like a shoulder bag.

    2. Plan ahead

      Stick with one or two reputable and official sources of information. We’ve created a simple business travel tool that tells you which countries’ borders are open, partially open, or closed, any health documents you may need, and quarantine rules.

    3. Be patient

      Usually, patience is a virtue. Now, it’s a necessity. You may encounter people who have never heard of physical distancing. You may have to factor in extra time for mandatory screenings, slightly longer waits for transportation, and seats at a restaurant. Think of the extra time as an opportunity to listen to a fascinating podcast or read in peace.

    Download our CWT Traveler Checklist. It covers every aspect of your trip, before, during, and after you travel. 

    Image credits: Adobe Stock

  • Ready to fly: What to expect at the airport

    If you haven’t stepped foot in an airport since before Covid-19 restrictions were introduced, it can be hard to know what to expect, especially as measures change constantly, such as the increasing adoption of test-on-arrival facilities.

    All the talk of bubbles, corridors and bridges can be confusing. In Business Travel: On The Fly, we spoke to Nina Brooks, Director Security, Facilitation and I.T at ACI World. Nina provides guidance and support to the airport community, represents airports interests with regulators, and encourages industry collaboration to identify improvements in passenger processes and the overall travel experience.

    Reassuringly, there’s a huge amount of work going on behind the scenes from airports, airlines, governments and organizations like WHO and IATA towards common policies, coordination, and communication. But what about travelers? Nina tells us three things to note before your first trip.

    1. Before you travel: If you can, book refundable tickets and check again before you fly. Then, do as much as you can at home. Check-in, pay extra baggage fees, and even use a luggage pick-up service to reduce mixing and queuing at the airport.

    2. Parking: There may be longer waits at peak times as buses that shuttle travelers are disinfected frequently and fewer travelers are allowed on board. We’re also seeing touchless parking payments.

    3. At Departures: You may see that access is restricted so that only the traveler is allowed inside the airport, bar unaccompanied minors, and passengers with disabilities. People who don’t need to be there may not be allowed in. Some airports are doing temperature screenings. Check your airport’s information page for details before you travel and download our easy-to-follow checklist. Listen to Nina’s tips and insight and find out more about what to expect at the airport.

    Image credits: Adobe Stock

  • Carlson Travel, Inc. Announces Final Results of Exchange Offer

    Carlson Travel, Inc. (“CTI” or “Company”) today announced the expiration and final results with respect to its offer to exchange (the “Exchange Offer”) its outstanding Senior Secured Euro Floating Rate Notes (the “Existing Euro Secured Notes”), Senior Secured 6.75% Notes (the “Existing Dollar Secured Notes”), and Senior 9.50% Notes (the “Existing Unsecured Notes” and, collectively, the “Existing Notes”) for new Senior Secured Euro Floating Rate Notes due 2025 (the “New Euro Secured Notes”), Senior Secured 6.75% Notes due 2025 (the “New Dollar Secured Notes”), and Senior Secured 11.50% Notes due 2026, respectively, (the “New Third Lien Notes” and, collectively, the “New Notes”) and its related solicitation of consents to amend certain provisions of the indentures governing the Existing Notes.

    The Company also announced today that all conditions required to consummate the Exchange Offer have been satisfied. Accordingly, the settlement date (“Effective Date”) of the Exchange Offer is expected to be August 21, 2020. €325,040,000 aggregate principal amount of New Euro Secured Notes, $410,978,000 aggregate principal amount of New Dollar Secured Notes, and $250,000,000 aggregate principal amount of New Third Lien Notes will be issued.

    Commenting on the successful result of the exchange offer, Kurt Ekert, Chief Executive Officer and Chair of the Board of CTI said: “I am delighted that we have seen such a strong show of support and endorsement for our financial proposition, our growth strategy and our business plans by our shareholders, lenders and bond holders. We remain focused on developing our B2B4E travel management proposition and delivering material value to our clients and their travelers, and we look forward to continued and long-term industry leadership from a secure financial base as we emerge from the impact of the global COVID-19 pandemic.”

    The Exchange Offer was implemented pursuant to the terms of the Company’s previously announced Restructuring Support Agreement (“RSA”) which will bolster CTI’s liquidity position by adding $250 million of new liquidity to the business, including a $125 million equity injection from CTI’s principal shareholder, Carlson, Inc. Concurrent with the Effective Date of the Exchange Offer, all of the applicable transactions contemplated under the RSA will be consummated, and the RSA will terminate automatically in accordance with its terms.

    As of 5:00 p.m., New York City time, on August 19, 2020 (the “Expiration Deadline”),(i) €325,040,000 aggregate principal amount of Existing Euro Secured Notes, representing approximately 98.5% of the total outstanding principal amount of the Existing Euro Secured Notes, (ii) $410,978,000 aggregate principal amount of Existing Dollar Secured Notes, representing approximately 99.0% of the total outstanding principal amount of the Existing Dollar Secured Notes, and (iii) $250,000,000 aggregate principal amount of Existing Unsecured Notes, representing 100% of the total outstanding principal amount of the Existing Unsecured Notes have been validly tendered, or blocked, as applicable, (and not validly withdrawn) for exchange, as confirmed by the Information Agent for the Exchange Offer. As 100% of the Existing Unsecured Notes were tendered (and not validly withdrawn) for exchange and accepted by the Company the Existing Unsecured Notes and the indenture governing them will be canceled and discharged, respectively. All holders who tendered, or blocked, as applicable, (and did not validly withdraw such instruction) as of the Expiration Deadline will receive the “Exchange Consideration” as set forth in the table below. In addition, holders of the Existing Unsecured Notes whose Existing Unsecured Notes are accepted in the Exchange Offer will receive a consent fee, payable in cash on the Effective Date, equal to 1.00% of the aggregate principal amount of Existing Unsecured Notes tendered by such holder.

    Title of Existing Notes to be Tendered
         		CUSIP/Common Code/ISIN Number(s)Outstanding Principal AmountExchange Consideration
    6¾% Senior Secured Notes due 2023CUSIP U14477AD2 /ISIN USU14477AD29
    CUSIP 14282LAA1 /ISIN US14282LAA17
         		$415,000,000For each $1,000 of Existing Dollar Secured Notes validly tendered (and not validly withdrawn prior to the Withdrawal Deadline), the Eligible Noteholder shall receive $1,000 of New Dollar Secured Notes
     
    Senior Secured Floating Rate Notes due 2023ISIN XS1535991498
    ISIN XS1535992033
    ISIN XS1535993510    		€330,000,000For each €1,000 of Existing Euro Secured Notes validly blocked (and not validly unblocked prior to the Withdrawal Deadline), the Eligible Noteholder shall receive €1,000 of New Euro Secured Notes
     
    9½% Senior Notes due 2024CUSIP U14477AC4 /ISIN USU14477AC46
    CUSIP 14282LAC7 /ISIN US14282LAC72    		$250,000,000For each $1,000 of Existing Unsecured Notes validly tendered (and not validly withdrawn prior to the Withdrawal Deadline), the Eligible Noteholder shall receive $1,000 of New Third Lien Notes

    Amendments to Existing Notes

    In conjunction with the Exchange Offer, the Company received the requisite consents to adopt certain amendments to the Existing Dollar Secured Notes (the “Existing Dollar Secured Notes Amendments”), the Existing Euro Secured Notes (the “Existing Euro Secured Notes Amendments”) and the Existing Unsecured Notes (the “Existing Unsecured Notes Amendments” ). The Existing Dollar Secured Notes Amendments, among other amendments, eliminate substantially all of the restrictive covenants and events of default, reduce the interest rate to 0.50% per annum and have all interest paid in kind, extend the stated maturity thereof to 2027, reduce the redemption price thereof to par, subordinate the Existing Dollar Secured Notes to certain other indebtedness and release the collateral securing, and the guarantees of, the Existing Dollar Secured Notes. The Existing Euro Secured Notes Amendments, among other amendments, eliminate substantially all of the restrictive covenants and events of default, reduce the interest rate to 0.50% per annum and have all interest paid in kind, extend the stated maturity thereof to 2027, reduce the redemption price thereof to par, subordinate the Existing Euro Secured Notes to certain other indebtedness and release the collateral securing, and the guarantees of, the Existing Euro Secured Notes.

    Additional information can be found on the Company’s investor relations website at www.mycwtir.com (for which approved registration is required). Questions regarding settlement or the Effective Date can be sent to Prime Clerk, the Information and Exchange Agent, via email at carlsontraveloffer@primeclerk.com.

    Capitalized terms not defined herein have the meaning attributed to them in the Confidential Offering Memorandum and Disclosure Statement dated July 17, 2020 (the “Statement”).

    Contact:

    Investors: ir@mycwt.com

    Media: corepr@mycwt.com

    Forward-Looking Statements

    This press release contains “forward-looking statements” related to future events. Forward-looking statements contain words such as “expect,” “anticipate,” “could,” “should,” “intend,” “plan,” “believe,” “seek,” “see,” “may,” “will,” “would,” or “target.” These forward-looking statements reflect the Company’s current intentions, expectations or beliefs regarding the RSA. All forward looking statements, including discussions of strategy, plans, objectives, goals and future events or performance, involve risks and uncertainties. While the Company believes these statements to be reasonable, they are merely estimates or predictions and cannot be relied upon. The Company cannot assure you that future results will be achieved. When relying on forward looking statements, you should carefully consider the risk factors and other uncertainties and events, especially in light of the political, economic, social, operational and legal environment in which the Company operates. Such forward looking statements speak only as of the date on which they are made. Accordingly, the Company does not undertake any obligation to update or revise any of them, whether as a result of new information, future events or otherwise. The Company does not make any representation, warranty or prediction that the results anticipated by such forward looking statements will be achieved, and such forward looking statements represent, in each case, only one of many possible scenarios and should not be viewed as the most likely scenario. These cautionary statements qualify all forward looking statements attributable to the Company or persons acting on the Company’s behalf.

    This press release shall not constitute an offer to purchase any securities or a solicitation of an offer to sell, or the solicitation of tenders or consents with respect to, any securities. The Exchange Offer and Consent Solicitation are being made only pursuant to the Statement, and only to such persons and in such jurisdictions as is permitted under applicable law.

    The Exchange Offer is being made, and the New Notes will be offered and issued, only (a) in the United States to holders of Existing Notes who are “qualified institutional buyers” (as defined in Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”)), (b) outside the United States to holders of Existing Notes who are persons other than “U.S. persons” (as defined in Rule 902 under the Securities Act) that will receive the New Notes in offshore transaction in compliance with Regulation S under the Securities Act, who are non-U.S. qualified offerees and (c) to “accredited investors” as such term is defined in Rule 501 of Regulation D promulgated by the Securities and Exchange Commission under the Securities Act (collectively, “Eligible Holders”).

    This press release does not constitute an offer to buy or the solicitation of an offer to sell the Existing Notes in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of any such jurisdiction. This press release does not constitute an offer to sell or the solicitation of an offer to buy the Existing Notes or the New Notes, nor shall there be any sale of the Existing Notes or the New Notes, in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of any such jurisdiction. The Existing Notes and the New Notes will not be registered under the Securities Act or the securities laws of any state and may not be offered or sold in the United States absent registration or an exemption from the registration requirements of the Securities Act and applicable state securities laws. The offer to exchange the Existing Notes for New Notes will be made solely pursuant to the Statement.

    None of the Company, its affiliates, the Information and Exchange Agent or the Subscription Agent, the Security Agent, the Existing Notes Trustee, the New Notes Trustee or the affiliates or agents of any of them makes any recommendation as to whether Eligible Holders should participate in the Exchange Offer or Consent Solicitation. Each party must make its own decision as to participate in the Exchange Offer or Consent Solicitation or otherwise participate in the transactions contemplated hereby.

    About Carlson Travel, Inc.
    Carlson Travel, Inc. is the issuer of the Existing Notes. For more information about Carlson Travel, Inc., please visit www.mycwtir.com.

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.

  • Lockdown Lingo: 7 words for a return to travel

    We’ve learned a lot in recent months. We’ve discovered that we’ll never take hairdressers for granted, that teachers should probably be paid more than top-tier athletes and that we’ll never bake our own bread again now that shops are open. We’ve also discovered that humor is healing. From ‘coronacoaster’ (to describe the ups and downs of your mood during the pandemic) to ‘fattening the curve’ (eating too much during lockdown), neologisms are arriving faster than DMs from colleagues during a company-wide presentation.

    Now that travelers are taking to the skies again, is it time for some new terms? Here are seven words for modern times.

    Flying the Internest

    The feeling of excitement as you leave your lockdown cocoon of slippers and superfast broadband for your first offline meeting with a real-life person.

    Shackleton

    The first of your colleagues to go on a business trip, who then insists on reporting back every detail from the brave new world including hotel sanitation stations and the layout of the airport. Just like the Arctic explorer, he’s also Earnest.

    Quaranteam reunion

    This will be no ordinary meet-up. Seeing old colleagues for the first time after lockdown will be emotional, and not just because you’ll be required to wear shoes and a button-down shirt.

    The awkward pand-shake

    The little dance you do with a client you haven’t seen since the start of the pandemic. Do you wave with glee, bump elbows, pretend to hug the air? Or all three?

    Peppy-demiologist

    The optimistic colleague who cites declining R rates in relation to making travel plans for the fourth quarter of the year.

    Lingo Bingo

    ‘The new normal,’ ‘pivot,’ ‘unprecedented’: Note the terms that keep popping up in meetings and score accordingly.

    Flyperventilate

    To book a flight and then fret about restrictions changing.

    Avoid flyperventilating on the way to your quaranteam reunion. Listen to our latest series of podcasts from Business Travel: On the Fly and use our business travel tools to make informed decisions before you travel.

    Image credits: Adobe Stock

  • Into the unknown: Weighing up the risks of travel

    I wasn’t able to say goodbye to my wife and young daughters inside the airport terminal recently, as I normally do at this time of year, as they head off to spend their summer in France.

    When I pulled their bags from the car park at the entrance of Heathrow Airport’s departures terminal, I was greeted with a friendly but firm sign telling me that it would be passengers only beyond that point.

    Things have definitely changed. My family waved goodbye wearing face masks and face shields when they headed off into the airport without me (at least I saved a few pounds on the airport parking).

    In addition to their normal holiday packing, they were equipped with alcohol gels, disposable gloves, additional face masks and an assortment of wipes. They were also planning to use contactless payments wherever they could and avoid using cash completely.

    The biggest issue that we had talked about prior to their trip was safety. Can we trust the airport, the airline, and the transport at the other end of the journey? Would the place where they are staying put them at greater risk than if they stayed at home?

    To answer the questions, we did a lot of research and made our own conclusions. One of those conclusions was that flying is no longer about the price, leg room or baggage allowance.

    The travel risk dilemma faces every business around the world. Can I send my team on business trips if there is a risk of catching coronavirus? Could an employee bring the virus back home with them and spread it to others?

    The truth is that there will be uncertainty and nobody can predict what might happen. But the risk can be clearer with access to the right information. I’m proud to have worked with colleagues and our technology partner organization on the Covid travel essentials search for the myCWT website, designed to make the Covid status at destinations around the world clearer.

    This addition to our website gives travelers and travel managers a tool to make informed choices about the risks of travel. It also states the precautions that they will need to take at each destination in a clear and concise way.

    And this is only the start. We are working to provide useful tools to further reduce the unknowns at this unprecedented time.

    In the case of my family, we read as much information as possible about every aspect of the trip and then made sure that everyone was ready to take the precautions necessary for the trip.

    The first thing that my wife wrote in her text message when she landed was “Just Landed. Airport and the plane were first class for hygiene!”

    NB This blog was written prior to the precautionary measures implemented within France, and quarantine measures on return to the UK, reinforcing the need to repeatedly check if you intend to travel as the situation is fast-changing.

    Image credits: Adobe Stock

  • Podcast: Ready for the Road: How to build employee confidence

    Restrictions may have eased but many companies still struggle with building confidence in their traveling employees. Hear from business and travel experts in Asia Pacific on how to get your people ready for the road.

    A diverse speaker panel talks critical learnings from essential service providers, how considerations have shifted, and how suppliers are adapting their operations to cope with a dynamic situation.

    Part 1 – episode 8

    [buzzsprout episode=’5045309′ player=’true’]

    Download the transcript for episode 8

    Part 2 – episode 9

    [buzzsprout episode=’5045336′ player=’true’]

    Download the transcript for episode 9

  • CWT expands messaging capabilities with Microsoft Teams

    CWT, the business-to-business-for-employees (B2B4E) travel management platform today announced the expansion of its messaging, chat-style service with the integration of Microsoft Teams into its channel roster. Effective immediately, customers who have messaging enabled and use Microsoft Teams as their internal, organizational messaging tool will now be able to instantly chat with a CWT counselor by using the myCWT Microsoft Team’s app. So as and when such companies and their employees decide to resume to business travel, they can connect with CWT via this channel to amend, book, or simply manage their travel needs.

    With 44 million active users globally 1, the addition of Microsoft Teams to CWT’s digital customer service proposition further expands upon the various channels that customers can reach CWT, both simply and securely across any chosen device and platform.

    “Messaging is a key element to our digital proposition, with engagement merely a click and message away, and Microsoft Teams further enhances that,” said Niklas Andreen, CWT. “Bringing the best consumer experience to our customers and their travelling employees, while giving them what they need to maximize productivity, is at the very heart of our anywhere, anyhow, anytime proposition.”

    This introduction is part of CWT’s ongoing customer service digital strategy to deliver unparalleled 24/7 connectivity and omnichannel customer support. Over the last three years, CWT has broadened its customer service digital communication channels to include myCWT web, myCWT app, Facebook Messenger and Facebook Workplace and now Microsoft Teams. CWT plans to integrate its messaging service with additional third-party messaging tool in the future.

    1 According to Microsoft Team’s three year anniversary statement 

    CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.

    With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.