Introducing the latest myCWT product and service enhancements
Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.
Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.
Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.
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2040: Baseline, Boom or Bust
As we enter an era of rapid transformation and unprecedented challenges, it is essential for travel managers, meeting & event planners, and corporate decision-makers to look ahead and frame our current strategic thinking with a clear vision of the future. Business travel and meetings and events (M&E) are poised for significant change over the next decade and a half, driven by a complex interplay of sustainability goals, technological advancements, evolving work models, and geopolitical dynamics.
In this paper to mark the 10th anniversary of our Global Business Travel Forecast, we explore, for the first time, a long-term vision of the future and potential trajectories through three distinct scenarios, each offering insights into how these forces should affect policy-making, budgeting and priorities. By examining these scenarios, we can better understand the diverse possibilities that lie ahead and the strategic imperatives required to thrive in each potential future.
Based on trajectory data analysis and interviews with industry leaders, behaviorists and climate tech founders, this forward-looking approach enables us to anticipate changes, strengthen our strategies, and make informed decisions that align long-term objectives. It is through this lens of foresight and adaptability that we can build resilience, seize opportunities, and navigate the complexities of the future.
We invite you to reflect on the insights presented, and consider how your organization can prepare for the opportunities and challenges that lie ahead. Together we can ensure that travel and meetings remain catalysts for growth, scalability and sustainable practices.
- Scenario development is both an art and a science
- Megatrends Shaping the Future of Business Travel, Meetings and Events
- Sustainability goals the new crux of corporate policy
- Technology Revolutionizes Travel Management
- Modern work models spark new travel patterns
- Changing demographics open doors to new opportunities
- Three Scenarios: Base case, boom and bust
- Future-proofing strategies
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CWT GBTA Global business travel forecast 2025
When it comes to pricing, global business travel has finally reached an enduring, higher baseline. Prices will continue to rise in 2025, but only moderately, so expect a period of normalized growth.
However, this pricing environment, one of marginal gains and price regularity, is fragile. Global leisure travel has now realized a lot of its pent-up demand, while corporate travel has been resurgent, with 2024 edging at preCovid levels.
There are many factors at play, whether its volatile oil prices, labor costs and constraints, inflationary pressures, and geopolitical factors. As this elevated baseline edges upwards, albeit marginally, travel budgets will come under increased scrutiny, especially as travel patterns and attitudes change.
It’s why business travel can’t be viewed in a silo, and the true value to an organization must be fully realized. This forecast can help with those calculations.
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Capitalize on emerging technologies in corporate travel
Technological advancements are accelerating at an unprecedented pace. How will emerging innovations like Generative AI, blockchain, and self-sovereign identity (SSI) transform corporate travel?
BTN and CWT probed global CEOs, travel managers, industry consultants and tech experts on the promises, questions, and expectations these innovations raise and how they are set to reshape traveler experience, cost control and service delivery in corporate travel and events.
Download and discover
- The technologies that will have the greatest impact on corporate travel in the next 2-5 years
- How these emerging technologies are poised to control costs, enhance service and security, and boost efficiency
- The critical challenges, opportunities, risks and roadblocks each innovation raises
- What travel managers, buyers and experts anticipate from these innovations
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Snow-capped success: Planning the perfect incentive ski trip in Switzerland
When it comes to rewarding your employees, fostering team spirit, or simply offering an unforgettable experience, Switzerland stands out as an ideal destination for ski incentive trips. Renowned for its stunning Alpine landscapes Switzerland combines world-class ski resorts, and excellent connectivity.
Here’s just some of the reasons to choose Switzerland
- World-class skiing and snowboarding
Switzerland is home to some of the best ski resorts globally, including Zermatt, Verbier, and St. Moritz. With impeccably groomed slopes catering to all skill levels, attendees can enjoy a mix of adrenaline and awe-inspiring mountain vistas. - Stunning natural beauty
Beyond the slopes, Switzerland’s snow-capped peaks, charming villages, and serene alpine lakes provide a breathtaking backdrop. The scenery alone is enough to rejuvenate and inspire your guests. - Luxury and comfort
Swiss hospitality is synonymous with elegance. From luxury chalets and five-star hotels to wellness spas and Michelin-starred dining, the country offers unparalleled comfort for your team to relax after a day on the slopes. - Excellent connectivity
Switzerland’s central location in Europe and efficient transport network make it easy to access from almost anywhere. Major cities like Zurich, Geneva, and Bern are well-connected by international flights, and the Swiss Rail system ensures smooth transfers to mountain resorts.
Activities to include in your itinerary
While skiing is the highlight, Switzerland offers a variety of activities to ensure your trip is unforgettable:
- Alternative snow adventures
For those who want to experience the beauty of Switzerland beyond the ski slopes, the country offers a variety of snow adventures. Snowshoeing is an excellent way to explore pristine, untouched trails while soaking in the serene Alpine landscape. This activity suits all fitness levels and provides a slower-paced yet equally immersive experience in nature.
Sledding or tobogganing is perfect for a light-hearted team-building activity. Many resorts have designated tracks, some extending for several kilometres, offering plenty of thrills and laughter as employees race down the snowy paths together. For those looking for a more leisurely winter activity, ice skating is a magical option, especially on natural rinks set against stunning mountain backdrops or well-maintained resort ice surfaces. - Après-ski experiences
After an active day in the snow, nothing brings a team together like an authentic Swiss fondue evening. Sharing this hearty dish in a warm, rustic setting creates a cozy and convivial atmosphere that’s perfect for celebrating collective achievements.
Mountain huts scattered across the Alps provide another quintessential Swiss experience. Here, guests can enjoy mulled wine and local delicacies while soaking up breathtaking sunset views over the peaks. For a livelier evening, popular après-ski spots like the Farinet Lounge in Verbier or Hennu Stall in Zermatt offer music, drinks, and a festive vibe that helps the team unwind and connect. - Cultural and scenic exploration
Switzerland’s cultural and natural richness ensures there’s something for everyone. A scenic train ride on the Glacier Express or Bernina Express offers unparalleled views of snow-draped valleys, towering mountains, and charming villages. Exploring Alpine towns like Grindelwald or Gstaad gives employees a chance to experience the region’s unique blend of tradition and luxury. For those who want to take in awe-inspiring panoramas, excursions to mountain peaks such as Jungfraujoch—the “Top of Europe”—or Gornergrat provide unforgettable vistas that inspire and amaze.
Exploring Alpine towns like Grindelwald or Gstaad gives employees a chance to experience the region’s unique blend of tradition and luxury. For those who want to take in awe-inspiring panoramas, excursions to mountain peaks such as Jungfraujoch—the “Top of Europe”—or Gornergrat provide unforgettable vistas that inspire and amaze. - Wellness and relaxation
Wellness is an integral part of the Swiss experience, making it easy to recharge after adventurous days. Luxury resorts like The Chedi Andermatt and Badrutt’s Palace in St. Moritz offer world-class spa facilities, from soothing massages to thermal baths, ensuring employees leave refreshed and rejuvenated.
Thermal baths such as those at Leukerbad or Vals provide a truly unique way to unwind. Surrounded by snow-covered peaks, soaking in naturally heated pools offers a sense of calm and serenity that complements the excitement of the day. - Experience the magic of Swiss Christmas markets
If your ski incentive trip takes place in December, Switzerland’s Christmas markets add an enchanting touch to the experience. Markets like those in Zurich, Basel, and Montreux transform picturesque towns into winter wonderlands, complete with twinkling lights, festive music, and the irresistible aroma of mulled wine and roasted chestnuts. Guests can explore charming wooden stalls offering handcrafted gifts, traditional Swiss treats, and seasonal delicacies like raclette and gingerbread.
Bernina Express through the Swiss Alpes 
Typical Swiss cheese fondue 
Bettmeralp, Swiss alpine village Alpine retreats
Switzerland’s reputation for impeccable hospitality ensures that your team will find exceptional accommodations, no matter their preferences or the trip’s budget. From opulent hotels to charming boutique stays, the country offers diverse lodging options tailored to create a memorable incentive trip.
- Luxury hotels
For teams that value sophistication and top-tier amenities, Switzerland’s luxury hotels provide an unmatched experience. The Chedi Andermatt, renowned for its striking blend of Alpine charm and Asian-inspired design, offers exquisite rooms, a world-class spa, and fine dining. In St. Moritz, the iconic Kulm Hotel delivers old-world elegance paired with modern comforts, including panoramic views of the Engadin Valley. Meanwhile, W Verbier offers a trendy, contemporary atmosphere, with ski-in/ski-out access and après-ski parties to keep the energy high. - Private chalets
For a more exclusive and intimate experience, private chalets are an excellent choice. Chalet Zermatt Peak, perched above the picturesque village of Zermatt, combines breathtaking views of the Matterhorn with exceptional service, including private chefs and wellness facilities. Similarly, The Lodge in Verbier provides a cozy yet luxurious retreat, complete with indoor pools, gourmet meals, and personalized concierge services—perfect for bonding and unwinding as a team. - Boutique hotels
Smaller teams or those looking for a more personalized touch will appreciate the charm of Switzerland’s boutique hotels. Hotel Firefly in Zermatt offers stylish, individually designed suites, paired with warm, family-run hospitality. In Gstaad, Huus Gstaad blends a welcoming Alpine ambiance with modern aesthetics, offering curated adventures like guided hikes or snowshoeing trips alongside relaxing spa experiences. These boutique stays ensure an authentic and tailored experience for your team.
Getting there and around
Switzerland’s travel infrastructure ensures hassle-free connectivity:
- International flights: Zurich and Geneva airports serve as the main gateways, with direct flights from cities worldwide.
- Rail network: The Swiss Travel System offers reliable and scenic transfers to ski resorts as many Swiss ski resorts have a train station, which means there’s no transfer needed.
- Local transport: Alternatively, many resorts offer shuttle services or are car-free zones, ensuring safe and sustainable travel within the area.
Switzerland is more than just a ski destination—it’s an experience that combines adventure, relaxation, and team bonding. With its exceptional infrastructure, luxurious accommodations, and activities for every taste, it offers the perfect backdrop for rewarding and motivating your guests.
Make your next incentive trip one to remember by choosing the timeless beauty and charm of Switzerland, just like CWT Meetings & Events did for this cosmetics company.
Image credits: Adobe Stock
- World-class skiing and snowboarding
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Porto unveiled: A historic city turned modern event destination
Porto, Portugal’s second-largest city, has earned a well-deserved reputation as a rising star in the world of meeting and events. Nestled along Portugal’s stunning Atlantic coastline, Porto is a city that effortlessly blends rich history, vibrant culture, and modern sophistication.
Why choose Porto for your next event?
Porto’s charm lies in its ability to offer something for everyone. From the cobblestone streets of the Ribeira district to the city’s rich gastronomic scene and world-famous port wine, there’s no shortage of activities to engage and inspire attendees. Add to that the warmth of Portuguese hospitality and a commitment to quality, and it is clear why Porto is an exceptional choice for events and incentives.
Porto’s growing infrastructure makes it a top choice for planners looking to host memorable conventions or incentive trips. Whether it’s a dynamic conference in a historic venue or a leisurely river cruise through the Douro Valley, Porto offers an experience that blends business and pleasure seamlessly.
Convention facilities that impress
Porto boasts state-of-the-art convention and event venues tailored to meet the needs of any group size or industry.
- Alfândega Congress Centre: Located in a former customs house along the Douro River, this iconic venue combines historic charm with cutting-edge facilities. With over 22 multifunctional rooms and a stunning riverside terrace, it’s ideal for everything from keynote speeches to gala dinners.
- Super Bock Arena – Pavilhão Rosa Mota: This modern multi-purpose venue in the heart of the city can accommodate thousands, making it perfect for large-scale conventions, concerts, and exhibitions.
- Porto Cruise Terminal: For a unique touch, consider hosting an event at this architecturally striking venue, which offers panoramic views of the Atlantic.
Accommodations for every occasion
Porto’s hospitality scene boasts some of the most luxurious accommodations, perfect for hosting both intimate gatherings and large-scale conferences.
- InterContinental Porto – Palacio das Cardosas (IHG): Located in a restored 18th-century palace, this hotel combines historic grandeur with modern luxury, offering impeccable event spaces and a prime location in the heart of Porto.
- Hilton Porto Gaia: With panoramic views of the Douro and a contemporary design, this hotel provides a chic and functional environment for conferences, gala dinners, or VIP retreats.
- Melia Braga Hotel & Spa: A short drive from Porto, this elegant hotel blends tranquility and sophistication, featuring state-of-the-art meeting facilities and rejuvenating spa options.
- Barceló Porto: Known for its modern aesthetics and premium amenities, Barceló Porto is ideal for those seeking sleek and versatile event spaces.
- Radisson Blu Hotel Porto: With its strategic location near Porto’s bustling city center, this hotel is perfect for both business and leisure travelers, offering tailored services for meetings and incentives.
Porto skyline 
Igreja do Carme church 
Largo da Pena Ventosa square in the old town of Porto Activities that elevate the experience
When it’s time to take a break from meetings, Porto delivers unforgettable experiences that cater to diverse interests:
- Cruise along the Douro river – No trip to Porto is complete without a cruise along the Douro. Incentive groups can enjoy private boat tours, complete with wine tastings and breathtaking views of the terraced vineyards. These cruises provide a relaxing and luxurious way to bond while soaking in the beauty of the region.
- Explore Porto’s historic charm – A walking tour of Porto’s historic center, a UNESCO World Heritage site, is a must. Delegates can marvel at the iconic Dom Luís I Bridge, visit the ornate São Bento Train Station, and climb the Clérigos Tower for panoramic views of the city.
- Indulge in the local cuisine – Porto is a culinary paradise. Groups can experience everything from Michelin-starred dining to traditional Portuguese fare at cozy family-run taverns. A guided tour of the city’s bustling Bolhão Market or a cooking class to learn the secrets of making francesinha adds a fun, interactive element.
- Dive into the world of port wine – Porto’s wine cellars, located across the river in Vila Nova de Gaia, offer immersive tastings and tours. For incentive groups, private events can be arranged at iconic cellars like Taylor’s or Sandeman, providing an exclusive look at Porto’s most famous export.
- Enjoy the city’s revitalized art scene – Porto’s creative energy shines through its vibrant art scene. Visits to the Serralves Museum of Contemporary Art or a tour of the city’s street art provide inspiring cultural experiences.
With its rich culture, modern facilities, and warm hospitality, Porto is more than just a destination—it’s an inspiration. Let Porto elevate your next event into something truly extraordinary.
Image credits: Adobe Stock
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From tropical shores to snowy wonders: 4 Christmas-inspired event destinations
The holiday season gives us the time to stop and reflect about where would we like to host our events in the new year. These four stunning destinations—Turks and Caicos Islands, Fiji, Reykjavík and Montreal—offer the perfect blend of unforgettable sceneries and premium venues. Whether you’re seeking tropical vibes, snowy escapes, or cultural charm, each location provides a unique setting for your next event.
Turks and Caicos Islands: A tropical retreat
The Turks and Caicos Islands are a paradise of turquoise waters and pristine beaches, making it an ideal destination for a VIP event. Luxury venues such as The Shore Club, with its breathtaking beachfront location, and Amanyara Resort, known for exclusivity and private villas, provide unforgettable settings for meetings or celebrations.
Beyond the venues, the islands are a haven for natural beauty. Grace Bay Beach, often ranked among the world’s best, is a must-visit. The surrounding coral reefs, the third-largest in the world, make for spectacular snorkeling excursions. Easily accessible through Providenciales International Airport, the islands are well-connected to major cities in North America.
For group activities, private catamaran tours and underwater adventures add a festive touch to your event. Unique features like beach bonfires and local Junkanoo parades, vibrant with music and dance, create an unforgettable tropical holiday experience.
Turks & Caïcos, Grace Bay Fiji: Island magic with holiday cheer
Fiji combines stunning natural beauty with warm hospitality, offering venues like the Intercontinental SPA resort Fiji which faces one of the world’s best sandy beaches, and Radisson Blue Resort Denarau Island Fiji, an exclusive retreat perfect for corporate gatherings.
This archipelago of 333 islands is a playground of soft coral diving and cultural experiences. Don’t miss the cascading Bouma Waterfall on Taveuni or the colorful marine life at Beqa Lagoon.
Nadi International Airport makes Fiji easily reachable from Australia, New Zealand, and Asia, ensuring smooth travel connections.
For groups, traditional Fijian kava ceremonies and private island cruises create memorable activities. Fiji’s authenticity shines during any event, with lovo feasts, a traditional underground cooking method, and award ceremonies on the beach under the starlit sky.
Lower Tavoro Waterfalls in Bouma National Heritage Park Reykjavík, Iceland: A winter wonderland
If you’re dreaming of a white event, Reykjavík is a picture-perfect destination. The city boasts venues like the Harpa Concert Hall, with its striking modern design and panoramic views of snow-capped mountains, and the secluded Ion Adventure Hotel, ideal for hosting events near geothermal wonders.
Reykjavík is a gateway to iconic sites like the Blue Lagoon, where hot springs offer a cozy escape from the winter chill. Keflavík International Airport provides excellent connections to North America and Europe.
Group activities like northern lights tours, glacier hiking, and snowmobiling are perfect for fostering team spirit. The city transforms during December, with the Yule Town Market offering local crafts and seasonal treats, and enchanting light displays illuminating the long winter nights.
Stunning Northern lights in Iceland Montreal, Canada: A European experience in North America
Montreal exudes European charm during Winter, with venues like The Intercontinental Montreal a boutique luxury hotel in old Montreal and Palais des Congrès providing modern facilities in the heart of the city.
Strolling through Old Montreal, transformed into a quaint European village, is a must-do experience. The city’s underground network, the largest in the world, offers a unique way to explore while staying warm. With easy access via Montréal-Trudeau International Airport, travel to the city is seamless.
Group activities range from ice skating at the Old Port Skating Rink to exploring the Montreal Museum of Fine Arts. Montreal’s blend of French flair and Canadian warmth makes it an extraordinary destination for holiday events.
Winter scene in Montreal’s historic street Organizing your event in Montreal during winter offers a truly magical experience that blends culture, charm, and the beauty of the season. The city transforms into a winter wonderland, with its cobblestone streets, historic architecture, and bustling markets covered in a blanket of snow. Iconic attractions like Mount Royal, where you can skate or toboggan with breathtaking views, and the enchanting Old Montreal, with its festive lights and European flair, create a perfect backdrop for your event. Montreal also hosts vibrant winter festivals like Igloofest, an outdoor music festival, and Montréal en Lumière, featuring light installations and gourmet experiences. The cozy cafés, world-class cuisine, and warm hospitality ensure your attendees feel welcomed and inspired. Winter in Montreal isn’t just a season—it’s an unforgettable adventure that makes any event extraordinary.
Image credits: Adobe Stock images
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Why you’re not behind on adopting Gen-AI
“We can think of AI as something we’re reaching towards. But what are we actually reaching for, and are we truly ready to grasp it?” Matthew Newton, CWT’s Chief Architect asked an audience at industry conference, Business Travel Tech Talk, citing a McKinsey survey that finds a whopping 91% of workers use Gen AI in their working lives. This figure begs the question: are employees using Gen AI faster than their organizations can keep up?
Newton leads a team responsible for developing digital strategies, modernizing systems and enhancing differentiation to deliver digital solutions for clients in 139 countries. He cautions against hype and overwhelm.
“AI isn’t just another technology project. It’s a revolution that offers us the opportunity to reshape the travel landscape together,” he says, “But while it might feel overwhelming, it’s still early days. Over the past 30 years, we’ve seen several technological shifts that fundamentally changed how we do business. The mass adoption of the internet in the 90s, the dotcom boom and bust, the rise of social media, and the adoption of cloud computing. We’ve seen smartphones and video conferencing become everyday essentials. Each of these advancements seemed massively disruptive at the time, but they ultimately integrated into how we operate and communicate.”
Here, he explains how travel management companies (TMCs) can navigate AI to enhance corporate travel programs and deliver a better experience for travelers, post-hype:
AI in corporate travel management today
TMCs are already integrating AI in their operations, using it at scale to gather and analyze traveler preferences via platforms like CWT’s Intelligent Display. CWT recently added new artificial intelligence (AI)-enabled capabilities, powered by ThoughtSpot, to its Analytics business intelligence and reporting solution, making it easier and quicker to search, visualize, and analyze travel data and make insightful decisions. Some TMCs are using AI to streamline inbound email inquiries ranking the urgency of incoming traveler emails and routing them to the appropriate agent. Where travel counselors need up-to-date information, AI is helping ensure that corporate travel policies, and guides are swiftly translated and published, so that agents can better serve their clients with relevant, timely information. Similarly, AI-powered chatbots and virtual assistants are enhancing how TMCs interact with travelers.
In personalization, automation, knowledge management and conversational efficiency, AI is playing a pivotal role, operationally.
Everyday AI vs. game-changing AI
So, what’s next? To help frame the future it’s necessary to differentiate between ‘everyday AI’ and ‘game-changing AI.’
Right now, in the world of AI, we’re working primarily with what experts call “narrow AI”. This means that AI today is specialized—designed to perform specific tasks like recognizing faces, categorizing emails, or recommending travel routes. It doesn’t have the broad, human-like intelligence associated with “Super AI.” Super AI – the kind that can think and reason like humans – is still far off on the horizon.
Everyday AI includes tools that automate routine tasks like sorting emails, optimizing itineraries, or updating knowledge databases.
Game-Changing AI refers to innovations that could transform entire industries leading to the creation of entirely new products, services, and business models. The question is how to strike the right balance—using Everyday AI to streamline current operations while also preparing for the larger transformations ahead.
If you want to go far, go together
Even when TMCs achieve tangible results with AI the gains are incremental. Email automation might save five minutes per agent per day. It’s a good start, but we’re a long way from widespread adoption and impact.
While Generative AI holds tremendous potential, its real-world impact is in its infancy. In contrast, machine learning is already delivering measurable value and has entered Gartner’s Plateau of Productivity—meaning it’s proven, scalable, and driving results. It’s essential not to be swayed by the hype. Instead, focus on technologies that deliver practical, and measurable outcomes. The success of AI isn’t about quick wins or isolated improvements; it’s about creating lasting impact. And that requires us all—TMCs, clients, travel providers, and partners—to move forward together.
And it’s not just the technology that needs to evolve—we need to adapt how we work, how we communicate, and how we collaborate strategically to ensure that AI solutions deliver value that aligns with business goals.
Start by thinking about one area in your travel program where collaboration could help you start integrating AI to deliver value—where might you begin this journey? How might you collaborate with your TMC to reimagine how to interact and engage with AI solutions?
Disruption doesn’t have to be a negative or overwhelming thing—if we’re ready for it, AI offers the potential to create new value and improve how we serve travelers in a way that’s mindful human-value and the planet.
Stay ahead of the opportunities, risks, and challenges of GenAI in corporate travel. Read Emerging Technologies in Corporate Travel.
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2023 ESG report now available
CWT has published the latest annual Environmental, Social, and Governance (ESG) report, detailing activity from the calendar year 2023, and early 2024. It is the second report published under this framework, following a decade of Responsible Business reporting.
What is new?
Our latest report looks a little different from previous years. We have simplified and streamlined the content, marking an intentional departure from ESG reporting that can be found elsewhere. Many core elements remain the same. The report has been designed to be more bitesize so you can pull out the highlights you need, with ease.
The approach we’ve taken with the 2023 ESG report signals another stage in the evolution of ESG at CWT, following the transition from Responsible Business. We have introduced ‘systems-based’ thinking to our strategy to ensure we act intentionally, and with impact, in response to some of the biggest challenges.
The report reflects that: it is a step back that allows us to shine a light on what really matters and how business critical ESG is.
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Meetings that make a splash: Niagara Falls style
Sitting between the US and Canadian borders, Niagara Falls is known for its breathtaking beauty. But it’s also an unforgettable destination for meetings and events that offers more than meets the eye. It is well documented that exposure to nature decreases stress, influences creativity and innovation, disconnects us from the digital world and helps center our minds. So make your next event one that embraces nature and invokes all five senses to create a lasting impact on your teams.
With awe-inspiring natural wonders, world-class accommodation, unique venues, state-of-the-art sustainable event spaces, thrilling entertainment, and memorable team-building options, it’s no wonder that Niagara Falls is on most people’s “bucket list” for business and fun.
Venues to revitalize
Niagara Falls offers a variety of venues suitable for any event:
- Hilton Niagara Falls/Fallsview Hotel and Suites is great for groups of all sizes with over 1,000 guest rooms and flexible event space to fit around you. It also has a walk-through link to the Fallsview Casino and all its shops and restaurants if you need solace from the weather. Oh and we can’t forget that astounding view of the falls.
- Fallsview Casino Resort is just that – everything under one roof, whether it’s blank canvas event space, dine arounds or extra bedroom space you need.
- Greg Frewin Theatre – For a more unique space, this theatre is known for its fresh, innovative, and invigorating performances but can also be booked for private viewings, gala dinners or more general receptions and business meetings.
People ziplining over Niagara Falls 
View of Niagara Falls by night 
Buffalo Botanical Gardens Activities to inspire
The Falls themselves are of course the main event, with 700,000 gallons / 2.65M liters of water cascading over the edge every second (about the volume of an olympic-sized swimming pool), and you can choose to view it in a variety of ways. The second largest waterfall in the world, after Victoria Falls, is made up of three separate waterfalls. Whether you’re looking up from a boat or down from a cable car or helicopter, they never fail to make an impact through sight, smell and sound. For an even more sensory impact you can also take your groups through an underground tunnel, ending up on the observation deck located behind the falls.
While the falls may be the main attraction, there is plenty of other activities to whet appetites: why not excite tastebuds with a private tour and tasting at one of the many wineries. With a choice on both the US and Canadian sides of the falls, you can find something to suit all group sizes, and even go one step further to create an exclusive VIP dinner that pairs foods with the wines for an ultimate sensory overload.
In summer, heighten everyone’s sense of smell with a trip to The Botanical Gardens. With thousands of roses in bloom during the summer months, and an array of different plants at all times of year, you could opt for dinner, art classes or even a horticultural lesson to really focus on all five senses.
Why not create a twin destination trip and combine the visit to the Falls area with a night or two in Toronto at the beginning or end of the event? What better way to overindulge the senses with a contrast of city vibes versus nature’s serenity. That way you’ll be sure to tick everyone’s wish list off, while offering a really different approach to invigorating attendees and their event experience.
Getting there and back
Niagara Falls is well-connected with various transportation links, making it easily accessible for meetings and events. It has its own international airport, located just 4 miles east of downtown Niagara Falls. Buffalo Niagara International Airport is situated 25 miles from Niagara Falls, serving US domestic flights, but the most commonly used airport is Toronto at 78 miles away. It’s the busiest airport in Canada and offers numerous flights from all around the world, and while it is a bit further away, the 90-minute transfer to Niagara just slips by as quickly as the beautiful scenery en route.
Niagara Falls presents a captivating blend of business and nature, offering a unique experience that invigorates the senses and nurtures team energy. With its awe-inspiring natural wonders, world-class accommodations, and diverse event venues, Niagara Falls remains a top choice for both business and leisure. Embrace the power of nature and elevate your next event with the timeless allure of Niagara Falls.
WOWevent – Finding vitality in the Niagara Falls
A strongly bonded team creates an atmosphere where people want to be. Our Canadian retail client wanted to keep pumping energy to their already well-oiled group. CWT M&E team collaborated with them to design their bi-annual conference into something truly unforgettable and ensure their 700 attendees were energized and motivated to start the year strong. See an impression of the event
More WOWevents
Image credits: Adobe Stock
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CWT turbocharges its business intelligence and reporting solution with new AI-powered features
CWT has added new artificial intelligence (AI)-enabled capabilities, powered by ThoughtSpot, to its Analytics business intelligence and reporting solution, making it easier and quicker to search, visualize, and analyze travel data and make insightful decisions.
Users can now enter search queries in natural language, instead of keyword-based phrases. For example:
- “What were the average CO2 emissions for international flights taken by travelers in Germany last year?”
- “How has the online adoption rate in India changed from 2022-2024? Use a bar chart.”
- “Show me a list of travelers who are currently in Minneapolis, Minnesota, USA.”
Analytics can interpret these requests, uncover insights in near real-time from booking data, and present clear, easy-to-digest answers. Users can even customize the search results by asking it to visualize the data in a particular format such as a table, graph or chart.
In addition to surfacing relevant search results, Analytics can quickly analyze user-created Liveboards1 to provide a summary of any expected and unexpected changes in the data – for example, a drop in online adoption rates or an increase in carbon emissions. The AI-generated summary includes possible causes of the change and the overall impact on KPIs, so the user can take swift action.
Users can also provide instant feedback on search results, which trains the AI model to better understand their intent and provide more accurate and personalized responses with each use.
“Integrating these enhanced AI capabilities into our Analytics reporting solution revolutionizes how our customers interact with their travel data,” said Erica Antony, CWT’s Chief Product Officer. “By enabling natural language queries, we simplify the process of uncovering critical insights, allowing businesses to make informed decisions swiftly and confidently. This enhancement underscores our commitment to leveraging cutting-edge technology to drive value for our clients.”
CWT has been deploying advanced AI capabilities across its suite of products and services to create a better user experience for its customers. This includes recent upgrades to its messaging support channel and airfare optimization service.
1. Liveboards are the live, interactive dashboards available on CWT’s Analytics cloud-based business intelligence and reporting solution. Each Liveboard contains various charts, tables and headlines, which are updated in near real-time, to help users track one or more travel program KPIs.
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.
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CWTSatoTravel Awarded Five-Year US Army OCONUS Contract
CWT’s military and government division, CWTSatoTravel, proudly announces the award and successful implementation of a new five-year task order by the U.S. General Services Administration (GSA) to manage travel services for the U.S. Army OCONUS (Outside the Continental United States). This contract covers an estimated 163,000 air and rail transactions annually, reinforcing CWTSatoTravel’s vital role in supporting Department of Defence (DoD) traveler worldwide. Implementation began on October 15, 2024, with CWTSatoTravel continuing its service as the incumbent contractor.
With operations across 24 onsite locations in seven countries, this diverse task order supports Army travelers with official travel, leisure travel combined with official duties, standalone leisure travel at select locations, group movements, Patriot Express flights, and family and pet travel. Additionally, it handles emergency leave and crisis response. Under the new task order, CWTSatoTravel will continue to enhance its services, offering expanded travel support options via phone, email, and chat, ensuring 24/7 availability.
“We are honored to continue our long-standing relationship with the US Army, and we are committed to delivering an exceptional travel experience for soldiers and their families,” said Gregory Harkins, President of CWTSatoTravel. “This award is a testament to our team’s dedication and our ability to meet the Army’s complex travel needs, both now and in the future.”
The contract was awarded through a competitive request for quotations (RFQ) process, with CWTSatoTravel selected based upon best value to the Government after an evaluation of its technical expertise, past performance, and proposed pricing.
CWT’s military and government division, CWTSatoTravel, proudly announces the award and successful implementation of a new five-year task order by the U.S. General Services Administration (GSA) to manage travel services for the U.S. Army OCONUS (Outside the Continental United States). This contract covers an estimated 163,000 air and rail transactions annually, reinforcing CWTSatoTravel’s vital role in supporting Department of Defence (DoD) traveler worldwide. Implementation began on October 15, 2024, with CWTSatoTravel continuing its service as the incumbent contractor.
With operations across 24 onsite locations in seven countries, this diverse task order supports Army travelers with official travel, leisure travel combined with official duties, standalone leisure travel at select locations, group movements, Patriot Express flights, and family and pet travel. Additionally, it handles emergency leave and crisis response. Under the new task order, CWTSatoTravel will continue to enhance its services, offering expanded travel support options via phone, email, and chat, ensuring 24/7 availability.
“We are honored to continue our long-standing relationship with the US Army, and we are committed to delivering an exceptional travel experience for soldiers and their families,” said Gregory Harkins, President of CWTSatoTravel. “This award is a testament to our team’s dedication and our ability to meet the Army’s complex travel needs, both now and in the future.”
The contract was awarded through a competitive request for quotations (RFQ) process, with CWTSatoTravel selected based upon best value to the Government after an evaluation of its technical expertise, past performance, and proposed pricing.
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.
CWTSatoTravel has, for over 75 years, served as America’s leading provider of travel management fulfillment services to federal government and military travelers. In a normal year, we issue more than 6.5 million transactions annually to US military and government travelers.
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Spirited venues and unforgettable events: Why Mexico City is a killer choice for meetings
Mexico City, the bustling capital of Mexico, is rapidly becoming one of the world’s most exciting destinations for meetings and events. Known for its vibrant culture, wide variety of venues, outstanding hospitality, and excellent food, the city is emerging as a premier choice for corporate gatherings, conventions, and incentive trips. Whether you’re hosting an international conference or planning an unforgettable team retreat, Mexico City offers a unique blend of history, innovation, and energy that makes it a standout location for events of all sizes.
With its dynamic atmosphere and impressive event-hosting capabilities, Mexico City stands out as a top-tier destination for any meeting or event. Mexico City’s blend of modernity and ancient history is unmatched. It’s a place where cutting-edge technology coexists with UNESCO-listed ruins, and where contemporary venues stand alongside centuries-old architecture. The city’s culinary scene is one of the best in the world, offering everything from street food to Michelin-starred restaurants, making it a culinary delight for attendees.
Why choose Mexico City?
Because it stands as one of the most versatile, vibrant, and culturally rich cities for meetings and events. Its diverse venue options and extraordinary range of group activities make it an appealing choice for any event planner looking for a destination that offers both functionality and unforgettable experiences. Whether you are organizing a large-scale convention or an intimate team-building retreat, Mexico City offers an unbeatable blend of history, modernity, and magic that will leave a lasting impression on every attendee.
Recommended venues: From modern to extraordinary
When it comes to hosting meetings and events, Mexico City offers an extraordinary range of venues that cater to every type of gathering. Whether you’re planning a large-scale conference, an intimate corporate retreat, or a lavish gala, the city’s mix of modern, historical, and truly unique spaces will leave a lasting impression on your attendees. From world-class convention centers equipped with cutting-edge technology to stunning cultural landmarks steeped in history, Mexico City’s venues provide not only functionality but also unforgettable atmospheres. Here are just some of the top spots that will elevate your next event to new heights.
- A modern convention center with over 34,000 square meters of flexible event space (around the size of 6 football fields, including end zones), Centro Citibanamex is a go-to venue for large-scale conferences and expos. It features state-of-the-art facilities and offers services that ensure seamless event execution, from technical support to catering.
- For those seeking an extraordinary venue, the Palacio de Bellas Artes is an architectural masterpiece and a UNESCO World Heritage Site. Hosting an event here offers an ambiance steeped in history and culture. The building’s opulent interiors, including art deco designs and murals by Diego Rivera, make it ideal for upscale corporate gatherings or gala dinners.
- If you’re after something truly unique, consider Casa Xipe Totec. This ancient Aztec ruin, located under the Metropolitan Cathedral, offers an unforgettable historical backdrop. Hosting an event in such a location provides a deep connection to Mexico City’s indigenous past.
- For luxury meetings, the Four Seasons Hotel provides both indoor and outdoor event spaces, including beautiful courtyards and ballrooms. It offers a seamless blend of modern amenities and the charm of Mexico City’s colonial architecture.
- For a venue steeped in history, the Ex-Convento de San Hipólito, a 16th-century convent turned event space, offers a striking Gothic setting. Its dramatic interiors and stone architecture provide a stunning atmosphere for events, ranging from conferences to private dinners.
Angel de la independencia 
Palacio de Bellas Artes 
Dia del muertos Recommended activities for groups
Mexico City offers a plethora of activities ideal for group outings, team-building, or post-conference leisure:
- Lucha Libre at Arena México
Treat your group to a night of Lucha Libre, Mexico’s popular form of professional wrestling, at Arena México. The colorful, theatrical matches are a fun and exciting way to experience local culture. - Boat Rides in Xochimilco
Groups can enjoy a leisurely boat ride along the canals of Xochimilco, where brightly colored trajineras (boats) float down waterways. Guests can listen to live mariachi music, enjoy local food, and even personalize the experience with themed decorations. - Cooking Classes
Organize a group cooking class focused on Mexican cuisine. This activity allows attendees to bond while learning how to prepare authentic dishes such as tamales, mole, or tacos. - Day of the Dead Tours
If your event coincides with the Día de Muertos (Day of the Dead) festivities in late October and early November, attendees can take part in guided tours showcasing altars, traditional parades, and cemeteries, where families celebrate and honor the deceased.
When attendees aren’t at meetings, Mexico City offers an array of sites and experiences that make for a memorable trip:
- Chapultepec Castle
The only royal castle in North America, located in Chapultepec Park, this historical site offers sweeping views of the city and fascinating history tours. - Frida Kahlo Museum (Casa Azul)
Dedicated to one of Mexico’s most famous artists, this museum in the Coyoacán neighborhood allows guests to explore the life and works of Frida Kahlo. - Teotihuacan
A short trip outside the city, this UNESCO World Heritage Site features the iconic Pyramid of the Sun and Moon. Group tours and cultural experiences can be arranged for team-building activities. - Zócalo
The city’s main square and one of the largest in the world, the Zócalo is surrounded by iconic landmarks, including the National Palace and the Metropolitan Cathedral.
Getting there and getting around
Mexico City is a major transport hub, making it accessible from virtually any part of the globe. Mexico City International Airport (Benito Juárez International Airport) is one of the busiest in Latin America, with direct flights to and from major cities across North America, Europe, Asia, and Latin America.
Dia de muertos celebration
Culturally, the city embraces both its indigenous roots and its vibrant modern identity. Events like Day of the Dead showcase the deep connection locals have to their traditions and history, making it an especially unique time for visitors to experience the city.
The Día de Muertos celebration in Mexico City is unlike anywhere else. During this time, the city transforms with parades, vibrant altars (called ofrendas), and art installations throughout neighborhoods like Coyoacán and San Ángel.
One of the highlights is the Day of the Dead Parade, which includes enormous, ornately designed skeletons, and costumes inspired by the iconic Catrina figure. Hosting an event during this time not only adds cultural depth but also provides an unforgettable experience as participants witness how locals honor life and death in a beautiful, celebratory manner. If you’ve watched the animated movie ‘Coco’, you’ll get an idea of the vast celebrations and what this means to locals.
Image credits: Adobe Stock
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The Rate Debate: Selecting Dynamic vs. Fixed Hotel Pricing for Your Travel Program
There are certain questions to which the correct answer is almost always “both”. Wine or beer? Telecaster or Les Paul? Fixed or dynamic hotel rates?
With the hotel sourcing season well underway, many corporate travel and procurement teams are likely trying to figure out which hotel pricing model makes the most sense for their programs.
On the one hand, fixed hotel rates offer price stability and predictability for corporate travel budgets, but negotiations can be time-consuming. On the other, dynamic rates are easier to negotiate and they adjust based on market conditions, potentially offering cost savings, but they introduce price fluctuations, making budgeting more uncertain.
Our experts from CWT Solutions Group explain how both types of rates have their place in a travel program, and the strategies that buyers can use to get the most bang for their buck.
Which Rate Is Best? A Question of Volume
Hotels continue to nudge corporate buyers towards dynamic rates. One of the primary concerns for buyers, however, is whether dynamic rates offer the best value compared to static, negotiated rates.
Richard Johnson, Vice President at CWT Solutions Group believes that while dynamic pricing can offer savings, it is essential for buyers to balance it with the consistency and benefits of negotiated rates, especially in high-volume markets.
In markets with fewer room nights, Johnson sees dynamic pricing as a complementary tool to static rates and chainwide discounts. “The most effective approach may involve a hybrid model, using both dynamic pricing strategies and traditional negotiated rates,” he suggests.
According to Michelle Kocina, Senior Consultant at CWT Solutions Group, dynamic pricing is especially beneficial in a travel program’s second-tier markets (cities with fewer than 250 room nights), where it can fill gaps left by static rates and chainwide discounts. “In these markets, dynamic pricing often provides additional room types and inventory availability during high-demand dates,” she says.
Accepting Dynamic Rates in Non-Preferred Markets: A Strategic Decision
Should buyers consider dynamic rates in destinations where they don’t have preferred properties? Angie Techmanski, Senior Consultant at CWT Solutions Group, believes it could be a smart move. “Yes, buyers should consider dynamic rates in such destinations,” she says, “but the decision should be based on the discount offered compared to chainwide discounts and whether there’s enough volume to support consolidation to a preferred property.
In second-tier markets, dynamic pricing can offer advantages like additional inventory during high-demand periods. However, Techmanski warns that if a buyer’s room nights in these properties increase over time, it may become harder for them to switch and negotiate more favorable static rates. “It’s a balancing act as the program evolves,” she notes.
Pushing Back on Discounts off BAR: When It’s Worth It
When it comes to discounts off the BAR (Best Available Rate), Techmanski advises buyers to push back if the discounts don’t align with their program. “Buyers should definitely challenge BAR discounts, particularly in high-volume markets,” she says.
Techmanski emphasizes the need for buyers to understand the validity of the BAR in play, which can depend on several factors: whether it’s a local BAR or something else, the hotel’s production levels, the presence of other preferred hotels in the market, and the volatility of market pricing. “If the discount offered isn’t significantly better than the chainwide rate, it may not be worthwhile,” she adds. “In smaller markets with 60 to 100 room nights, dynamic pricing might be acceptable. In more volatile markets, it’s wise to request discounts that exceed the typical chainwide percentages – we would recommend aiming for 15-20% or higher.”
Brand-Wide Discounts: Flexibility or Compromise?
When it comes to brand-wide discounts, Kocina notes that they can complement negotiated rates at high-volume properties, “Brand-wide discounts offer flexibility within a hotel program,” she says. “Ideally, hotel chains should have the capability to load both static and chainwide rates, allowing the chainwide discount to apply when the published rate falls below the negotiated rate. Additionally, if the brand-wide discount includes last room availability, it can be advantageous to have both options available at preferred hotels.”
However, Kocina cautions that brand-wide discounts may not always include the same amenities as negotiated rates, “Buyers should weigh the benefits of flexibility against the potential loss of inclusions like breakfast or Wi-Fi,” she says.
The Importance of Driving Booking Compliance
Beth Harrison, Senior Manager at CWT Solutions Group, highlights the importance of buyers showing their ability to move share to preferred properties, “It’s essential for buyers to demonstrate that they can shift share,” Harrison says. “Clients who actively promote and enforce booking compliance to their partner hotels are more successful in minimizing price increases.”
According to Harrison, hotels are more willing to negotiate favorable rates—whether fixed or dynamic—when they see that a client can deliver significant volume. “Using tools like OBT messaging, direct email campaigns, and securing executive management support can make a real difference in driving compliance,” she explains. “This also makes it easier to negotiate in high-demand markets.”
Making Sure the Price Is Right: Data Is Key
With varying approaches to dynamic pricing in the marketplace, buyers cannot always be certain that dynamic rates outperform static rates. “Buyers can’t always be sure on their own,” says Kocina, “but partnering with a sourcing consultant allows them to leverage benchmark data and insights to make informed decisions.”
Kocina emphasizes that regular optimization reports that utilize both benchmark data and BAR data can help ensure that dynamic pricing remains competitive.
Similarly, Harrison stresses the importance of ongoing data-driven monitoring to ensure buyers are getting the best model for their corporate hotel program, “Buyers should rely on regular optimization reports, either quarterly or monthly, to track performance,” she advises.
In today’s pricing environment, where dynamic pricing can offer less price protection than static rates, Harrison believes that consistent evaluation and adjustments are crucial. “Leveraging expert insights and continuous monitoring is key to keeping the program competitive,” she says.
Wondering what’s in store for hotel rates in 2025? Check out the latest edition of CWT and GBTA’s Global Business Travel Forecast. Use our Forecast Calculator to understand how these projected price changes could impact your travel budget.
Image credits: Adobe Stock
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Cloudy Crystal Ball: The art of predicting the future in an era of uncertainty
6,000 years ago, ancient Babylonians erected watch towers to map the stars across the night sky and record their observations on clay tablets. Their data provided the foundation for the first calendars used to plan the growing and harvesting of crops. Nowadays, methods like biohacking and gene editing are allowing humans to not just predict the future but dictate it.
We’ve come a long way in the quest to know what’s next. It is, after all, human nature and smart business to want to know the shape of things to come. Whether you’re a devotee of empirical evidence or avoid client pitches when Mercury is in retrograde; whether you favor S-curves or tarot cards, psychics or predictive analytics, long-term planning in these uncertain times is a tough gig.
Now some things will always be certain. The sun will rise in the east. Mariah Carey will appear on the radio in December. But this era of unprecedented uncertainty – underscored by climate change, geopolitical volatility and technological advancements – calls for leaders to be forward-thinking and adaptable.
Current data and evidence suggests three potential scenarios for business travel predicts new report by CWT and GBTA: 2040: Baseline, Boom or Bust.
Who travels, to where and for what purpose could shift dramatically in the next decade and a half. The report identifies levers that should inform a long-term strategic advantage for travel and event managers.
Emissions reduction
Sustainability goals have already left an imprint on business travel, with more shifts likely by 2040. 82% of leaders surveyed by consulting firm Ernst & Young confirm their organizations have implemented carbon emissions reduction initiatives and set goals to achieve net zero.
If the trend continues, companies will increasingly integrate sustainable practices into their travel policies. This could manifest in various ways like choosing destinations and service providers recognized for their sustainable practices and a rise in eco-friendly hubs—cities, regions, or countries known for their commitment to environmental sustainability. Such destinations might offer state-of-the-art conference facilities powered by renewable energy, accommodations adhering to stringent eco-standards, or even eco-conscious incentives for businesses that choose them for meetings and events.
Tech transformation
AI alone can optimize travel routes and costs in real time, while automation processes can slash the admin associated with managing travel. McKinsey Global Institute estimates AI can add $400 billion in annual value to the travel industry. AI will help travel providers optimize resources like aircraft and hotel inventory, addressing key pain points of business travel. For example, predictive maintenance and improved weather forecasts could significantly reduce delays and cancellations.
Other technologies like Blockchain, and virtual reality (VR) could have a profound impact on business travel and events by 2040. The integration of these technologies can streamline the entire travel process, making it safer, more efficient and appealing for businesses and business travelers. But advancements like virtual reality could change the necessity of certain trips.
Tip: Read our white paper to learn how to integrate and capitalize on emerging technologies in corporate travel
Geopolitical volatility
It can feel like the only way to maintain personal well-being is to occasionally mute world news. The World Economic Forum reports 63% of leaders predict a turbulent outlook, with less than 10% expecting stability over a 10-year horizon.
Global firms should plan for geopolitical volatility. For instance, the regular presence of senior personnel can be crucial in demonstrating commitment to local partners and government bodies, which can be vital for maintaining business operations amidst instability.
Volatility can create opportunities for agile companies that are quick to adapt and can navigate complexities. Businesses might send scouts or specialized teams to explore emerging markets that arise from political shifts or economic openings.
Conversely, risk can make companies more cautious about sending employees into potentially dangerous situations. As risks rise, corporations may rely more on local partners or digital communication tools to manage their operations remotely.
Recent research suggests 25% of global trade could relocate within just the next three years amid economic and geopolitical instability. The development of robust virtual meeting platforms and real-time data-sharing tools can facilitate the kind of immediate response and decision-making needed in volatile contexts.
Consider your organizations specific needs and plans and stay informed of international law and trade agreements, visa regulations or changes in cross-border trade laws that might necessitate additional travel.
Forecasting with a human touch
Methodologies used to forecast the future are becoming increasingly sophisticated as AI allows for next-gen data insights and pattern spotting but there’s bias in algorithms and results are only as accurate as data input. For example, people might respond to surveys based on how they’re feeling that day. Polls can be inaccurate. Case in point: Brexit
Leaders who plan travel and meetings must ask the right questions of their people and ask them often. They can thrive by planning for different scenarios emphasizing sustainability, leveraging emerging technology, and anticipating geopolitical shifts. Crucially, uncertainty calls for emotional intelligence and cross-functional collaboration to foster resilience and ensure that travel and events are a force for positive and sustainable growth, globally.
Scenario development is an art and a science. Read 2040: Baseline, Boom or Bust to gain strategic insight
Image credits: Adobe Stock
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$410K saving on air and hotel spend in 6 months without reducing travel
Challenge
A large, global company headquartered in the UK was looking for an innovative price optimization solution to increase savings on its air and hotel spend. The customer’s procurement team identified three suppliers to participate in a Request for Information (RFI), including two specialized price assurance technology providers and CWT, its trusted TMC partner for more than 20 years.
Solution
Following a comprehensive audit, the customer selected our price optimization service citing several benefits:
- Bigger savings: Using artificial intelligence (AI) and predictive analytics, it monitors bookings made by a company’s travelers and pinpoints the ideal time to issue flight tickets. After a flight has been ticketed or a hotel reservation has been made, it continues to search for price drops and automatically rebooks if a better airfare or hotel rate is found, while factoring in any change and cancellation fees and ensuring compliance with suppliers’ rules and regulations. An analysis by the customer found that the projected airfare savings from our solution were higher than those from the two competing providers.
- Turnkey solution with no disruption for travelers: The solution is integrated into all of CWT’s booking channels, has minimal set-up and maintenance requirements, and our dedicated price optimization team makes sure that every savings alert yields net savings without compromising the traveler experience.
- Integrated with CWT’s reporting solution: A customized, interactive dashboard within our Analytics business intelligence and reporting tool allows the customer to monitor incremental savings in real time.
Results
- The audit confirmed projected air savings through our price optimization solution, to be significantly higher than our competitors.
- In a six-month period, the customer has achieved a combined saving of $410k for both air and hotel spend.
- This represented a 2% savings on air spend alone, including both pre- and post-ticket values.
“The decision was easy. We are delighted with the performance of CWT’s solution and are on track to achieve the projected annual savings. It was crucial to ensure alignment with our finance team, confirming that the savings represent genuine business savings, not just cost avoidance.”
Travel Manager – Professional services company
- Bigger savings: Using artificial intelligence (AI) and predictive analytics, it monitors bookings made by a company’s travelers and pinpoints the ideal time to issue flight tickets. After a flight has been ticketed or a hotel reservation has been made, it continues to search for price drops and automatically rebooks if a better airfare or hotel rate is found, while factoring in any change and cancellation fees and ensuring compliance with suppliers’ rules and regulations. An analysis by the customer found that the projected airfare savings from our solution were higher than those from the two competing providers.