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Transforming Travel Management: IDOM’s and CWT’s journey to Digital Excellence

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The customer

IDOM, a multinational company based in Spain, employs over 5,000 professionals to deliver top-tier consulting, engineering, and architecture services worldwide. They chose CWT as their travel management company, recognizing the significant value of CWT’s digital expertise and global presence.

The challenge

After several years with a local TMC, IDOM sought a partner capable of supporting their growth strategy by moving all travel bookings online. Starting from scratch and without a prior Online Booking Tool (OBT) in the organisation, they set an ambitious target of 80% online adoption within a year, all while enhancing traveller satisfaction. The initial implementation was launched at the national level, with plans to soon begin international consolidation in LATAM.

The result

The clear objectives and strong client decision making process, combined with CWT’s and IDOM’s engagement of their travel, technological and multidisciplinary resources led to an impressive 85% online adoption rate within just the first year. IDOM’s dedicated team, entirely supported by the company’s senior management, drove this remarkable success by implementing the online solution as the new travel management system, with only the exception of the more complex multi-destination flights.

CWT’s strong drive for innovation in travel solutions also materialised in this project thanks to the Price Optimization Tool, delivering a 1.2% savings on air bookings.

More recently, IDOM has approved the implementation of CWT’s chat messaging service via Microsoft Teams. This solution offers IDOM’s travel arrangers a fast-track communication system by connecting them to CWT’s innovative instant messaging scheme.

IDOM’s partnership with CWT underscores the significance of digital transformation and global reach in contemporary travel management. The collaboration has accomplished a milestone in IDOM’s travel management system and its future growth and innovation.

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