CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, announces the appointment of Mike Douglass as TX Customer and Service Excellence Leader, effective immediately. Responsible for leading the development of the traveler experience (TX) throughout the customer lifecycle, Mike will report to Derek Sharp, Chief Traveler Experience Officer, and be a member of the company’s Traveler Experience Leadership Team.
“I am excited about the potential of this newly created, key role, and I am delighted that we have found someone of Mike’s unique skills and talent to shape it for us,” said Derek Sharp, CWT’s Chief Traveler Experience Officer. “Service excellence has always been a core element of CWT’s proposition, and, as corporate travel returns with a vengeance, Mike and his team will be at the vanguard of our focus here.”
Prior to his appointment, Mike was most recently Senior Vice President – Airlines at Amadeus IT Group, and he brings nearly 30 years’ travel industry experience to CWT, from multiple executive and leadership positions across many business disciplines. His previous roles include Vice President of Americas – Air Travel Commerce at Travelport, Regional Vice President/General Manager – Americas at Sabre Airline Solutions, Business Development Manager – Airline Management Services at American Airlines, and Senior Vice President of Sales & Marketing at Global Eagle Entertainment (now renamed Anuvu Operations LLC).
CWT is a leading global partner in business travel, meetings, and events. Operating across six continents, we deliver sustainable, tailored solutions that help organizations connect, engage, and thrive in an evolving world. Our myCWT platform integrates advanced technology with human expertise to simplify travel and enhance traveler and attendee experiences. Extensive global coverage, seamless data integration, AI-driven analytics, and carbon-conscious travel tools enable businesses to optimize their travel and meetings programs while delivering measurable value.
With 150 years of industry experience and a deep commitment to partnership, CWT collaborates with clients to shape the future of business travel and events, making them more efficient, responsible, and impactful.